Summary
Overview
Work History
Education
Skills
Websites
Leadership & Organizational Experience
Timeline
Generic

Ni Made Kerti Dwipayanti

Eagle River,WI

Summary

Tourism graduate (GPA 3.93) with strong organizational and administrative experience through leadership roles in student associations and international events (APEC, World Water Forum). Skilled in customer service, administration, event coordination, digital tools, and team leadership. Currently working as a Front Desk Associate, delivering professional guest service and handling hotel operations. Eager to contribute to organizational success while continuing to develop professionally.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Best Western Derby Inn
01.2025 - Current
  • Greet and assist guests with check-in/check-out processes.
  • Handle reservations, room assignments, and guest inquiries.
  • Provide excellent customer service to enhance guest satisfaction.
  • Coordinate with housekeeping and other departments to ensure smooth operations.

Liaison Officer (Airport)

APEC
01.2024 - 01.2024
  • Assisted delegates with coordination and logistics.
  • Ensured smooth communication between participants and event committee.

Help Desk

World Water Forum 10
01.2024 - 01.2024
  • Provided assistance to participants and answered inquiries.
  • Supported event operations and guest experience.

Human Resources Admin

The Royal Santrian Luxury Beach Villas
02.2023 - 08.2023
  • Managed employee administrative documentation.
  • Supported HR operations and ensured accuracy of employee records.

Education

Bachelor of Tourism -

Universitas Udayana

Certificate Programs - Introduction to Digital Marketing, Tech Sales, Data Analytics, Product Management

RevoU Tech Academy
12.2022

Mathematics & Natural Sciences

SMA Negeri 3 Denpasar
06.2020

Skills

  • Technical Skills: Microsoft Word, Excel, PowerPoint, Google Workspace, Canva
  • Soft Skills: Leadership, Teamwork, Multi-tasking, Decision-making, Analytical Thinking

Leadership & Organizational Experience

  • Deputy Head Secretary – Girl Up Bali Organization (2023 – 2024)

 - Prepared correspondence and meeting minutes.

 - Supported organizational operations and documentation.

  • General Secretary II – Tourism Study Program Student Association (2022 – 2023)

 - Managed official documents and correspondence.

 - Supported leadership in program coordination.

  • Deputy Chair – Udayana Tourism Championship (Oct – Dec 2022)

 - Assisted chairman in coordinating multiple divisions.

  • Chair – Healthy Lifestyle Seminar (Apr – Jun 2022)

 - Supervised and coordinated event sections.

  • Secretary – Various University & Community Events (2021 – 2022)

 - Beach Clean Up x Trash Hero Jimbaran (Comunity Events)

 - Election of Himapar General Chair

 - Study Visit Event (Tourism Study Program)

Timeline

Front Desk Associate

Best Western Derby Inn
01.2025 - Current

Liaison Officer (Airport)

APEC
01.2024 - 01.2024

Help Desk

World Water Forum 10
01.2024 - 01.2024

Human Resources Admin

The Royal Santrian Luxury Beach Villas
02.2023 - 08.2023

Certificate Programs - Introduction to Digital Marketing, Tech Sales, Data Analytics, Product Management

RevoU Tech Academy

Bachelor of Tourism -

Universitas Udayana

Mathematics & Natural Sciences

SMA Negeri 3 Denpasar