Ni-Shaé Perrue
Simpsonville,SC
Summary
Customer-focused aviation professional with experience assisting thousands of passengers daily in fast-paced airport environments. Skilled in delivering exceptional customer service, resolving passenger concerns, maintaining safety and security compliance, and working collaboratively with diverse teams. Recognized for professionalism, communication skills, adaptability, and the ability to remain calm under pressure while creating positive customer experiences. Currently serving in airport operations with extensive knowledge of airline procedures, passenger services, and regulatory requirements.
Overview
6
6
years of professional experience
Work History
Cross-Functional Supervisor
Piedmont Airlines
Greenville- Spartanburg International Airport
11.2023 - Current
- Provide exceptional customer service to 1,000–3,000 passengers daily in a fast-paced airport environment.
- Maintain strict compliance with airline safety, security, and TSA regulations.
- Communicate effectively with passengers and cross-functional teams during operational disruptions and schedule changes.
- Support daily airport operations while ensuring passenger safety and service standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored flight activity and adjusted staffing to support schedule changes and irregular operations.
- Resolved passenger concerns and service disruptions with professionalism and policy compliance while maintaining a positive travel experience.
Patient Dietary Aide
Compass Group USA
Prisma Memorial Hospital
08.2023 - 11.2023
- Prepared patient meal trays following diet orders and portion guidelines
- Delivered meals and snacks promptly while verifying correct patient identification
- Sanitized carts, equipment, and work surfaces to support food safety standards
- Assisted with menu selections and communicated diet restrictions to kitchen staff
Sales Associate
Clear Inc
SFO / GSP
07.2023 - 11.2023
- Greeted travelers and explained CLEAR membership benefits with clear, confident product knowledge.
- Enrolled new members by verifying identification and completing secure registration steps accurately.
- Processed memberships and payments using point-of-sale systems while maintaining transaction accuracy.
- Supported airport sales operations by answering questions and guiding customers through enrollment flow.
Food and Beverage Attendant
Chef Alreca’s Catering
Alameda, CA
06.2020 - 07.2023
- Provided excellent guest service in a high-volume hospitality environment.
- Processed transactions accurately using POS systems.
- Responded to customer needs while maintaining professionalism and efficiency.
Education
Associate of Applied Science - Cyber Security
Spartanburg Community College
Spartanburg, SC10.2026
High School Diploma -
High Point High School
Wantage, NJ06.2019
Skills
Passenger Service Excellence
Cabin & Passenger Safety Awareness
Conflict Resolution
Emergency Response Readiness
Customer Relations
Team Collaboration
Cultural Sensitivity
Professional Communication
Time Management
Problem Solving
Security & Safety Compliance
Public Interaction
Adaptability
Multitasking
Travel Industry Knowledge
TSA Regulatory Compliance
Timeline
Cross-Functional Supervisor
Piedmont Airlines
11.2023 - Current
Patient Dietary Aide
Compass Group USA
08.2023 - 11.2023
Sales Associate
Clear Inc
07.2023 - 11.2023
Food and Beverage Attendant
Chef Alreca’s Catering
06.2020 - 07.2023
Associate of Applied Science - Cyber Security
Spartanburg Community College
High School Diploma -
High Point High School