Ni-Zea Cooper
The Bronx,NY
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate | Server
Le Pain Quotidian
05.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Substitute Paraprofessional
Central Park East 1
10.2021 - 06.2024
- Provided support during classes, group lessons, and classroom activities for grades Pre-K to 5th.
- Assisted in the development of classroom routines and procedures, reinforcing consistency and predictability for students.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Established rapport with students through consistent support and guidance, fostering positive relationships that promoted academic growth.
Shop Barista | Team Leader
Pret A Manger
05.2017 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Opened and closed the shop as per the company and health department’s standards
- Coordinated shop orders and communicated with other shops on ingredient inventory
Associate | Coordinator
TJ Maxx
10.2011 - 01.2015
- Knowledge of all department merchandising guidelines, product placing and pricing, resulting in promotion immediately following probationary period.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented goals, objective procedures and company policy regarding health, safety, and security
- Collaborated with various departments to streamline processes and improve overall organizational performance.
Color Author | Receiver
Amazon Studios
08.2015 - 03.2017
- Received product into inventory management software at an outstanding rate of over 250 asins per hour, followed by sorting and prepping product for imaging
- Assisted stylists on set, established understanding of garment types, steaming clothing within two hours of a four-hour allotted time frame
- Assisted in quality control of repackaging for departure, shipping products back to various warehouses with metrics of over 350 asins per hour
Education
Associate of Arts - Liberal Arts And Sciences
Pace University
New York, NYSkills
- Customer Service
- Teamwork and Collaboration
- POS System Operation
- Microsoft applications
- Production and processing
- Time management
- Critical thinking
- Complex problem solving
- Active learning
Timeline
Retail Sales Associate | Server
Le Pain Quotidian
05.2023 - Current
Substitute Paraprofessional
Central Park East 1
10.2021 - 06.2024
Shop Barista | Team Leader
Pret A Manger
05.2017 - 03.2020
Color Author | Receiver
Amazon Studios
08.2015 - 03.2017
Associate | Coordinator
TJ Maxx
10.2011 - 01.2015
Associate of Arts - Liberal Arts And Sciences
Pace University
Similar Profiles
Joseph YanezJoseph Yanez
Assistant General Manager at Le Pain QuotidianAssistant General Manager at Le Pain Quotidian
Alejandra MendezAlejandra Mendez
Barista at Le Pain QuotidianBarista at Le Pain Quotidian
Anastasia ProninAnastasia Pronin
Server at Le Pain QuotidianServer at Le Pain Quotidian