Nia Tucker
Covington
Summary
Results-driven customer service professional with other three years of experience in client relations, administration support, and team leadership. Proven ability to enhance customer satisfaction, optimize daily operations, and manage high-volume inquiries. Skilled in front-desk reception, conflict resolution, tax preparation support, and team training. Passionate about delivering outstanding service and improving workplace efficiency.
Overview
4
4
years of professional experience
Work History
Inventory Auditor
H and M Services LLC
03.2025 - Current
- Conducted inventory audits to verify stock accuracy and compliance.
- Generated reports highlighting discrepancies and recommended adjustments.
- Assisted in optimizing inventory tracking systems.
Assistant Manager
U-Haul Moving and Storage of Conyers
08.2021 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Internal Revenue Service, IRS
11.2022 - 04.2023
- Handled 50+ customer inquiries daily via phone, email, and chat regarding tax-related concerns.
- Assisted individuals and small businesses with tax preparation and filing, ensuring compliance.
- Conducted tax research to determine the proper treatment for various transactions.
- Collaborated with ta professionals to minimize client tax liabilities.
Receptionist
H&r Block
01.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Associate of Science - Social Work
Georgia State University
Atlanta, GA05-2027
High School Diploma -
Arabia Mountain High School
Lithonia, GA05-2019
Skills
- Microsoft Excel proficiency
- Auditing techniques
- Accuracy and precision
- Strong mathematics skills
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Team management
- Team leadership
- Customer service
- Money handling
Timeline
Inventory Auditor
H and M Services LLC
03.2025 - Current
Customer Service Representative
Internal Revenue Service, IRS
11.2022 - 04.2023
Receptionist
H&r Block
01.2022 - 04.2022
Assistant Manager
U-Haul Moving and Storage of Conyers
08.2021 - 02.2025
Associate of Science - Social Work
Georgia State University
High School Diploma -
Arabia Mountain High School
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