Summary
Overview
Work History
Education
Skills
Timeline
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Nia Adams

Freeport,NY

Summary

Customer-focused professional with over 6 years of experience in client management and sales training. Expertise in onboarding, retention, and consultative problem-solving, leading to strong client relationships. Proven track record in guiding customers through complex processes to optimize satisfaction and achieve successful outcomes.

Overview

6
6
years of professional experience

Work History

Funding Specialist

Clara Capital
Woodbury, New York
05.2024 - Current
  • Guided small business clients through onboarding and funding applications, ensuring processes and high satisfaction.
  • Fostered trust-based relationships that increased client retention.
  • Collaborated with internal teams to resolve customer challenges quickly and effectively
  • Maintained client portfolios in Salesforce, tracking engagement and follow-ups
  • Identified needs of customers promptly and efficiently.

Online Fitness Coach

Nia Adams Fit LLC
Online
04.2021 - Current
  • Developed personalized fitness programs for diverse client needs and goals.
  • Utilized fitness tracking software to monitor client progress and adjust plans accordingly.
  • Engaged clients through motivational communication and regular check-ins.
  • Organized online group classes to foster community among clients and enhance motivation.

Senior Training Specialist

Ned's Home
Fairfield, NJ
12.2022 - 05.2024
  • Onboarded and trained over 100 new hires, equipping them with tools for effective customer engagement.
  • Developed training materials to improve client interactions, retention strategies, and product knowledge.
  • Coached team members on communication and problem-solving, enhancing customer experiences.
  • Collaborated with leadership to improve processes, resulting in stronger client outcomes, and higher team performance.

Inside Sales Specialist

Ned's Home
Fairfield, NJ
08.2019 - 12.2021
  • Utilized CRM software to manage sales pipeline process from lead generation through close.
  • Consistently exceeded targets while maintaining a focus on long-term client satisfaction.
  • Facilitated sales of company services utilizing phone and email methods

Education

Bachelor of Arts - Communications

Robert Morris University
Pennsylvania
05-2019

Skills

  • Client onboarding
  • Relationship management
  • Salesforce
  • Sales
  • Problem solving
  • Training development
  • Retention

Timeline

Funding Specialist

Clara Capital
05.2024 - Current

Senior Training Specialist

Ned's Home
12.2022 - 05.2024

Online Fitness Coach

Nia Adams Fit LLC
04.2021 - Current

Inside Sales Specialist

Ned's Home
08.2019 - 12.2021

Bachelor of Arts - Communications

Robert Morris University

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