Nia Alexander
Newark,NJ
Summary
Dependable and energetic professional with a strong background in hospitality, food service, security, customer relations, and high-volume settings including La Rouge Restaurant & Lounge. Skilled in maintaining a safe, fun, and engaging atmosphere, managing fast-paced environments, and ensuring top-tier guest satisfaction. Proven ability in effective customer upselling, POS systems, payment processing, and cash handling. Fostering guest satisfaction through exceptional communication and a friendly demeanor. Maintains focus and positive attitude in stressful situations and high-volume environments. Seeking to contribute to 24K Lounge as part of the team in door attending, hostessing, and promotions.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Popeyes Louisiana Kitchen
05.2017 - 06.2025
- Managed up to 10 employees on a shift.
- Ensured daily sales goal were met.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained cleanliness and organization throughout work area.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to customers to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during rush hours.
- Completed store opening and closing procedures.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies daily.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Collaborated with other supervisors and managers to direct workflow and support operations.
Hookah Maker & Server
La Rouge Restaurant & Lounge
09.2023 - 03.2024
- Kept up with fast-paced environments, ensuring timely delivery of orders during rush hours.
- Maintained high standards of personal appearance and hygiene, giving a positive outlook on the establishment.
- Kept up-to-date with industry trends through continuous research, ensuring that our offerings remained competitive within the market.
- Worked closely with bartenders and waitstaff to complete orders efficiently, minimizing wait times for guests.
- Enhanced customer satisfaction by crafting high-quality hookahs and maintaining a clean work environment.
- Contributed to a welcoming atmosphere by maintaining a clean, organized workspace that enhanced the overall aesthetic of the establishment.
- Supported staff training efforts by sharing expertise in hookah making techniques and practices.
- Organizing supplies and inventory, reducing preparation time for hookah assembly.
- Developed strong relationships with regular customers, resulting in increased loyalty and positive word-of-mouth referrals.
- Created new flavor combinations based on customer preferences, keeping the menu fresh and appealing to returning customers.
- Built rapport with suppliers, leveraging relationships to negotiate favorable pricing and delivery terms for essential supplies.
- Increased repeat business by providing exceptional service and consistently delivering well-prepared hookahs.
- Demonstrated flexibility by adapting quickly to changing customer demands or special requests during busy hours.
- Maintained a calm demeanor under pressure, resolving customer complaints professionally while preserving company reputation.
- Collaborated with team members to maintain a smooth workflow, ensuring timely delivery of orders to customers.
Cashier
McDonald's
10.2020 - 11.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with front of house crew to assist customers.
Education
Serv Safe Food Handler
New Jersey SORA Certified Security Officer
Criminal Justice
Lincoln University of Pennsylvania
Oxford, PA05-2021
High School Diploma -
American History High School
Newark, NJ06-2017
Skills
- Promotions & Event Support
- Team Supervision & Training
- Guest Relations & Customer Service
- Cash Handling & POS Systems
- Strong, Fast-Paced Multitasking
- Time Management
- Inventory Management
- Friendly, Positive Attitude
- Effective Customer Upselling
- Communication
- Critical Thinking
- Memory Retention
Timeline
Hookah Maker & Server
La Rouge Restaurant & Lounge
09.2023 - 03.2024
Cashier
McDonald's
10.2020 - 11.2022
Shift Supervisor
Popeyes Louisiana Kitchen
05.2017 - 06.2025
Serv Safe Food Handler
New Jersey SORA Certified Security Officer
Criminal Justice
Lincoln University of Pennsylvania
High School Diploma -
American History High School
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