Nia Bailey
Detroit,MI
Summary
Highly motivated professional with a background in Accounts Payable/ Receivable and Purchasing with strong customer service skills that will be beneficial to a customer-oriented company.
Overview
11
11
years of professional experience
Work History
Accounting & Purchasing Clerk
Paragon Laboratories Inc.
11.2021 - 12.2023
- Billing customer invoices daily for multiple company entities through company system, also through customer website portals
- Monitoring incoming payments (ACH, credit card and checks) as well as timely collections follow ups on current & past due accounts.
- Maintained organized filing systems for accounting records for accounts payable and receivable records and reports, ensuring easy access to crucial financial information when needed.
- Ensuring accuracy of weekly purchase orders for laboratory and a office stock items needed.
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
Account Specialist
Personnel Management Inc.
05.2019 - 12.2020
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Delivered accurate billing and timely payments across multiple property vendors.
- Tracking monthly spend, also noting any price changes from specified vendors.
Accounts Receivable Coordinator
Marsh Plating Corporation
04.2017 - 05.2019
- Billing customer’s invoices daily for multiple company entities through company system, also through customer website portals
- Collecting payments (ACH & check) on current and past due accounts
- Tracking monthly sales and revenue.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
Pharmacy Call Center Technician
Meijer Pharmacy
03.2016 - 04.2017
- Receiving customer calls from Meijer’s pharmacy regarding patients’ prescriptions being received and filled.
- Filling patients’ prescriptions and notifying patients of their prescription status.
Sales Reception Desk
Infinity Contact
04.2014 - 10.2015
- Qualifying potential business leads for beginner advertising services, offering excellent support and tailored recommendations to address needs.
- Directing current clients to their Account Executives or general support as needed.
- Exhibited high energy and professionalism when dealing with clients and staff.
Team Lead & Administrative Assistant
Teleperformance
08.2012 - 01.2014
- Perform daily tasks, organize team meetings, tracking agent performance, also keeping team abreast of current information in the Knowledge Base
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance.
- Established performance metrics for the team which helped in tracking progress towards goals effectively.
- Customer Service Representative: Provide customer service assistance for technical and ordering support, while maintaining sensitive customer account information.
Education
Some College (No Degree) - Accounting And Finance
Eastern Michigan University
High School Diploma -
Renaissance High School
06.2010
Skills
- Skilled in Microsoft Office Suite and basic office materials
- Skilled in Visual Shop
- Skilled in Sage Pro
- Skilled in Salesforce
- Maintaining records
- Purchase Order Creation & Processing
- Accounts Payable & Receivable
- Cash/check handling experience
- Providing Customer Service in a Professional setting
References
References available upon request
Timeline
Accounting & Purchasing Clerk
Paragon Laboratories Inc.
11.2021 - 12.2023
Account Specialist
Personnel Management Inc.
05.2019 - 12.2020
Accounts Receivable Coordinator
Marsh Plating Corporation
04.2017 - 05.2019
Pharmacy Call Center Technician
Meijer Pharmacy
03.2016 - 04.2017
Sales Reception Desk
Infinity Contact
04.2014 - 10.2015
Team Lead & Administrative Assistant
Teleperformance
08.2012 - 01.2014
Some College (No Degree) - Accounting And Finance
Eastern Michigan University
High School Diploma -
Renaissance High School
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