Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Nia Ballinger

San Marcos,TX

Summary

Background in providing patient care within clinical environment, looking to transition into new field. Developed skills in patient communication and hands-on support. Seeking to leverage these capabilities to make meaningful impact in new professional setting.

Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.

Overview

2026
2026
years of professional experience

Work History

Barista

Dutch Bros
06.2025 - 08.2025
  • Prepared and served high-quality coffee beverages following established recipes.
  • Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.


Front Desk Receptionist

Quality Urgent Care
10.2024 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled appointments accurately using reservation software, reducing conflicts or delayed appointments
  • Assured timely and HIPPA compliant verification of insurance benefits and copay collections prior to patient procedures or appointments.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.


Patient Care Technician

Baylor, Scott and White
05.2024 - 08.2024
  • Enhanced patient satisfaction by providing compassionate, empathetic and attentive care.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members

Volunteer- Intensive Care Unit (ICU)

Christian Hospital
12.2021 - 05.2022


  • Monitored intensive care unit cameras for any suspicious activity
  • Provided support to families and visitors of critically ill patients and updated clinical care teams of family and visitor requests
  • Maintained HIPPA compliance of patients in protected status


Volunteer- Inpatient Hospital Pharmacy Tech

Christian Hospital
12.2021 - 05.2022
  • Developed knowledge and use of equipment
  • Performed robotic dispensing equipment and automated dispensing cabinets as appropriate
  • Assisted in the preparation of medication orders, including workflow management, inventory storage, rotating, beyond use dating, and cleanliness.

Volunteer- Community Health Experience

Ferguson and Spanish Lake Communities



  • Provided community resource that help in reducing barriers to care for those in need.
  • Cultivated a strong network of public health professionals, facilitating collaboration on projects aimed at improving overall community wellbeing.
  • Promoted healthy lifestyle choices through community resources, group workshops, and social media campaigns.

Volunteer- Salvation Army

Volunteered
10.2021 - 10.2022
  • Conducted registration appointments for Ferguson Community Resident Health Fair
  • Provided community resources and information to Ferguson community residents.

Volunteer-Spanish Lake Community Development Corp.

Volunteer
07.2019 - 09.2021
  • Organized and prepared project workstations
  • Conducted community resident registration for neighborhood revitalization project
  • Assisted with project workstation navigation of community residents.

Volunteer- Missouri Medicaid Expansion Amendment

Volunteer
08.2020 - 09.2020
  • Developed communication skill as a telephonic volunteer for Missouri Medicaid Expansion legislation.
  • Provided telephonic education surrounding the importance of health care coverage
  • Navigated community residents in health care for all insurance initiatives

Annual Youth Basketball Mentor

Marquette Catholic High School
06.2021 - Current
  • Mentored incoming freshman on basketball basic training skills
  • Taught fundamental rules of basketball rules and regulations.

Education

Bachelor of Science - Public Health

Texas State University
San Marcos, TX
05.2027

High School Diploma -

Marquette Catholic High School
Alton, IL
05.2023

Envision Experience: National Youth Leadership Forum: Medicine
06.2021

Skills

  • Listening skills
  • Customer service
  • Telephone etiquette
  • HIPAA guidelines
  • Problem-solving
  • Collaboration and teamwork
  • Cash handling
  • Attention to detail
  • Verbal and written communication
  • Scheduling

Timeline

Barista

Dutch Bros
06.2025 - 08.2025

Front Desk Receptionist

Quality Urgent Care
10.2024 - 12.2024

Patient Care Technician

Baylor, Scott and White
05.2024 - 08.2024

Volunteer- Intensive Care Unit (ICU)

Christian Hospital
12.2021 - 05.2022

Volunteer- Inpatient Hospital Pharmacy Tech

Christian Hospital
12.2021 - 05.2022

Volunteer- Salvation Army

Volunteered
10.2021 - 10.2022

Annual Youth Basketball Mentor

Marquette Catholic High School
06.2021 - Current

Volunteer- Missouri Medicaid Expansion Amendment

Volunteer
08.2020 - 09.2020

Volunteer-Spanish Lake Community Development Corp.

Volunteer
07.2019 - 09.2021

Envision Experience: National Youth Leadership Forum: Medicine

Volunteer- Community Health Experience

Ferguson and Spanish Lake Communities

Bachelor of Science - Public Health

Texas State University

High School Diploma -

Marquette Catholic High School

References

  • Kayleigh Tuck- Coworker/Manager, Dutch Bros Coffee, 201 N General Bruce Dr, Temple, TX 76504, (325)-205-3565
  • Maya Garcia-Manager, Dutch Bros Coffee, 201 N General Bruce Dr, Temple, TX 76504, (360)-388-8022
  • Connie Douglas - Nurse Practitioner, Christian Hospital, 11133 Dunn Rd., St Louis, MO, 63138, (314)-496-1896


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