Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nia Berniard

Houston,TX

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Highly dependable, ethical and reliable support specialist. Offering these skills and strong work ethic.


Overview

6
6
years of professional experience

Work History

Office Manager

Midtown Dentistry
11.2022 - Current


  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Front Desk Receptionist/Treatment Coordinator

Midtown Dentistry
06.2021 - 11.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services leading to continuous guest retention.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.

Debt Collection Specialist

Alltran Financial
09.2018 - 06.2021
  • Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
  • Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
  • Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
  • Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Customer Service Representative

Walmart
08.2017 - 08.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback.

Education

No Degree - Billing And Coding

Altierus Career College
Houston, TX
05.2021

High School Diploma -

Nimitz High School
Houston, TX
06.2017

Skills

  • Team Supervision
  • Staff Training
  • Inventory Control
  • Customer Service
  • Complaint Resolution
  • Scheduling and Calendar Management
  • Knowledge of Dental Insurance and Billing
  • Patient Care Coordination/ Treatment Planning
  • Paperwork Processing
  • Goal-Oriented

Timeline

Office Manager

Midtown Dentistry
11.2022 - Current

Front Desk Receptionist/Treatment Coordinator

Midtown Dentistry
06.2021 - 11.2022

Debt Collection Specialist

Alltran Financial
09.2018 - 06.2021

Customer Service Representative

Walmart
08.2017 - 08.2018

No Degree - Billing And Coding

Altierus Career College

High School Diploma -

Nimitz High School

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Nia Berniard