Nia Blount

Provided excellent customer service as the patients first point of contact.

Met all expressed and unexpressed needs of patients.

Optimized pharmacy efficiency and profitability with medication synchronization, therapeutic optimizations, and revenue integrity.

• Supervised new hires and provided feedback to improve their knowledge of company policies, procedures, products, and services.
• Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
• Demonstrated positive phone presence through de-escalation, and soft skills.
• Efficient in navigating between different systems simultaneously while documenting every interaction.
• Made customers happy resolving their technical issues with mobile applications and internet browsers.
• Created customer accounts.
• Helped identify and resolve fraud within customers accounts. Closed and ordered new cards, replaced card balances, and closed accounts.
• Assisted with customers injuries, illnesses, discrimination and property damage claims, and escalated when appropriate.
• Met and exceeded metrics required by the client, including average handle time, quality assurance, and customer service.
• Previously recognized as a top performer and have received awards.
• Remote

• Trained new employees regarding company policies and food preparation procedures.
• Opened and closed the store.
• Performed cashier duties, placed orders into POS systems, handled cash, debit, and credit card transactions.
• Coordinated with other crew members to complete assigned tasks quickly and effectively.
• Maintained an organized work area to ensure efficient operations.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Chosen as bay leader to oversee 15+ soldiers.
• Completed PT and educational courses to advance in rank prior to service.
• Practiced strict adherence to security protocols, ensuring the safety of personnel and equipment in a military environment.
• Developed and implemented effective strategies for responding to emergency situations.
• Qualified shooting with an M16 assault rifle.
• Acquired a discipline that will last for a lifetime.