Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nia Brown

Dallas,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Concentrix
Dallas, TX
02.2021 - 02.2023
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Specialist

Verizon Wireless
Dallas, TX
01.2020 - 01.2021
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
  • Ensured compliance with all applicable laws related to consumer protection regulations.

Front Desk Receptionist

Windhaven Senior Living
Frisco, TX
04.2019 - 01.2021
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

High School Diploma -

Madison High School
Tallulah, LA
05.2017

Skills

  • Report Generation
  • Account Management
  • Customer Retention
  • Complaint Resolution
  • Customer Relations
  • Customer Order Management
  • Customer Service
  • Call Centers
  • Telephone Etiquette

Timeline

Customer Service Specialist

Concentrix
02.2021 - 02.2023

Customer Service Specialist

Verizon Wireless
01.2020 - 01.2021

Front Desk Receptionist

Windhaven Senior Living
04.2019 - 01.2021

High School Diploma -

Madison High School

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