Nia Brown
Winnsboro,USA
Summary
Experienced client service coordinator with exceptional verbal and written communication skills. Demonstrates effective multitasking and task prioritization in fast-paced environments. Adaptable to business changes and proficient in utilizing the Microsoft Office suite. Recognized for excellent organizational skills and meticulous attention to detail. Highly skilled in working with diverse populations, leveraging extensive work experiences throughout my career. Possesses a strong ethical background that guides professional conduct.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Stonemark Management
08.2022 - 12.2024
- Greet prospective residents and give tours while determining housing needs, preferences, and close leads
- Accurately prepare and assist new residents with all leasing paperwork
- Collect security deposit, rent and any other charges associated with resident move-ins
- Communicate all lease and community policies to new and current residents
- Follow up with all leads and prospects that did not lease
- Ensure apartments are move-in ready
- Seek out new residents with creative marketing techniques
- Manage the lease renewal process
- Respond timely to calls, emails, and site visits
- Proficient knowledge with various systems: Onsite, Yardi, Rent Dynamics, Sight Plan, bridge value manager, public index, and employment verification employer systems
- Certify Experience
- Affordable Housing Experience
Leasing Consultant
Intersolutions
08.2023 - 08.2024
- Greet prospective residents and give tours while determining housing needs, preferences, and close leads
- Accurately prepare and assist new residents with all leasing paperwork
- Collect security deposit, rent and any other charges associated with resident move-ins
- Communicate all lease and community policies to new and current residents
- Follow up with all leads and prospects that did not lease
- Ensure apartments are move-in ready
- Seek out new residents with creative marketing techniques
- Manage the lease renewal process
- Respond timely to calls, emails, and site visits
- Proficient knowledge with various systems: Onsite, Yardi, Rent Dynamics, Sight Plan, bridge value manager, public index, and employment verification employer systems
- Certify Experience
- Affordable Housing Experience
Support Specialist Tier1 Agent
TDB Communications
06.2023 - 01.2024
- Create cases and document the necessary information in case notes
- Provide directory assistance and general information
- Provide the best method of contact and determine the correct action
- Provide and understand available resources from Knowledge Management (KM)
- Encourage callers to submit their claims to the administrations
- Help callers to determine their eligibility for benefits or healthcare
- Route the call as appropriate to the Health Resource Center (HRC) or National Call Center (NCC)
- Route the call as appropriate to the Veteran Health Administration (VHA) or Veteran Benefits Association (VBA)
- Route the call as appropriate to the Health Eligibility and Enrollment Center (HEC) or National Cemetery Administration (NCA)
- Route the call as appropriate to the Veteran Crisis Line (VCL) as well as assistance with emergency phone calls
- Assist Veterans in obtaining the correct care and information and provides case escalations as needed
- Navigate Salesforce, SharePoint, and VA.gov applications
- Technical Support, trouble shooting, password reset, set-up online accounts, put in tickets for level3 tech support
Remote Call Center Agent
Old Republic
03.2023 - 06.2023
- The primary function of this role is to process requests for service from Plan Holders and apply and/or deny coverage based on the Plan’s terms and conditions
- Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution oriented manner
- Function as a role model by being pro-company and supportive of all employees and teams within the company
- Ensure that claims are managed in a fair and appropriate manner, in accordance with applicable state laws and California Fair Claims Settlement Practices
- Perform other duties as assigned
- Process incoming requests for Service from Plan holders; logging pertinent information accurately and efficiently, according to company standards
- Ensure work order meets Plan guidelines (e.g., effective dates, coverage, limitations, etc.)
- Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with service needs; educate callers as to Plan coverage, trade call fees, etc
- Escalate calls through the proper channels, when necessary
Ciox Chart Retrieval Specialist
Remx
01.2023 - 04.2023
- Ownership, management, and monitoring of the chart retrieval process (scheduling, retrieval, attempt and pend process) for sites scheduled with a copy center or involves payment
- Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records for retrieval within a specified period – this includes the following:
- Identification of all sites/providers affiliated with assigned sites within the scheduling system before calling the site
- Develop a positive rapport with site contacts and be customer service point of contact for site contacts
- Validation of demographic data for the medical provider’s location
- Scheduling of chart retrieval via Electronic Medical Record options or requesting the office fax or mail in requested chart copies
- Confirmation of the presence of the requested chart(s) and that the location demographics are correct for chart placement and retrieval if medical group contains multiple physical locations
- Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support the completion of charts received within the specified time frame
- Maintain thorough documentation in OPM of scheduling commitments, contacts, notes, and special requests in support of successful chart retrieval
- Use of data and reporting when necessary for chart retrieval success
- Other responsibilities and duties as assigned
Customer Experience Associate I
Condnent
07.2022 - 12.2022
- Providing customers with appropriate customized solutions to meet their needs
- Performing routine call center activities concerning business products and services
- Using the tools provided to guide you through customer conversations
- Providing customers with essential information while communicating with empathy
- Gathering information to keep customers’ profiles and accounts up to date
- Citrix Applications
Project QA Analyst/Trainer
Receivable Solutions
03.2022 - 07.2022
- Audit accounts worked by reps for accuracy
- Train new hires with Revenue Cycle and how to properly work accounts
- Fill in as a temporary Team Lead/Supervisor
Insurance Representative
Receivable Solutions
11.2020 - 03.2022
- Insurance follow-up and collections using IDX and Latitude
- Insurance verification using IDX and Revenue Cycle
- Citrix Applications
- Patient and Insurance calling using Live Vox
- Knowledge and experience with hold bills, rebilling, adding and removing insurance
- Self-pay accounts
Tutor
AmeriCorps
08.2020 - 11.2020
- Tutored2nd- and3rd- grade elementary students
- Assist with reading, math, and taking tests
Security Officer
Allied Security
04.2019 - 06.2020
- Worked as security for Lexington Hospital during Covid-19
- Worked as security for Prisma Toumey Hospital during Covid-19
- Took patients temperature before entering the hospital
Customer Service Agent1
Sykes
10.2018 - 03.2019
- Inbound Calls in a call center setting for Bank of America
- Resolve issues and troubleshoot in the deposit department
- Satisfy customer needs at the end of each interaction
- Maintain patience, empathy, and resilience nature to resolve issues
- Help set-up online banking accounts
- Password resets
- Technical support and trouble shooting
Client Service Coordinator
AmeriCorps
01.2018 - 11.2018
- Interview, work with125+ clients, and assist clients in completing and navigating applications
- Refer clients who need housing, food, or other needs to appropriate services
- Input client data and upload documents using the HGMS system
- Advocate for the client to outside and partner organizations
- Track client standing and report progress weekly
Sales Associate
Citi Trends
06.2017 - 01.2018
- Greeted customers and ascertained what each needed
- Ticketed, arranged, displayed merchandise to promote sales, and answered questions regarding the store and its merchandise
- Computed sales prices, totaled purchases, and received and processed cash or credit payment
B Operator
Koyo
01.2017 - 06.2017
- Read work instructions for product specifications, dimensions, tolerances, and tooling
- Performed operational preventative maintenance according to schedules
Production Worker
Randstad at (Bose Corporation)
02.2015 - 05.2015
- Reconciled records between product received and product disposition/shipped
- Verified quantities and locations, troubleshot shortages, and data entry of transactions on SAP
- Developed an understanding of the number of processing areas through cross training
Receptionist
Randy Strother Enterprise
01.2010 - 03.2013
- Filed insurance claims and recorded information
- Answered phones and scheduled appointments
- Conducted data entry, filed, and stored records
Machine Operator
Bose Corporation
08.1997 - 01.2010
- Operated computerized machines
- Maintain maintenance on machines
- Repaired and reworked circuit boards
- Maintain5s as needed
Education
Associate Degree in Applied Science - Human Services
Central Carolina Technical College
Sumter, SCDiploma - Medical Billing and Coding
Centura College
Columbia, SCSkills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
Certification
Medical Billing and Coding Certification with the National Health Association(NHA), CPR Certification, National Organization Human Services (NOHS) Membership
Awards
Employee of the month award for November 2021, Perfect attendance award for the year 2021, Nominated employee of the year award for non- fee producing in 2021
Accomplishments
Promoted to Project QA/Trainer from Insurance Representative March 2022
Affiliations
National Organization for Human Services (NOHS)
CPR Certification
Medical Billing and Coding Certification with the National Health Association(NHA)
Timeline
Leasing Consultant
Intersolutions
08.2023 - 08.2024
Support Specialist Tier1 Agent
TDB Communications
06.2023 - 01.2024
Remote Call Center Agent
Old Republic
03.2023 - 06.2023
Ciox Chart Retrieval Specialist
Remx
01.2023 - 04.2023
Leasing Consultant
Stonemark Management
08.2022 - 12.2024
Customer Experience Associate I
Condnent
07.2022 - 12.2022
Project QA Analyst/Trainer
Receivable Solutions
03.2022 - 07.2022
Insurance Representative
Receivable Solutions
11.2020 - 03.2022
Tutor
AmeriCorps
08.2020 - 11.2020
Security Officer
Allied Security
04.2019 - 06.2020
Customer Service Agent1
Sykes
10.2018 - 03.2019
Client Service Coordinator
AmeriCorps
01.2018 - 11.2018
Sales Associate
Citi Trends
06.2017 - 01.2018
B Operator
Koyo
01.2017 - 06.2017
Production Worker
Randstad at (Bose Corporation)
02.2015 - 05.2015
Receptionist
Randy Strother Enterprise
01.2010 - 03.2013
Machine Operator
Bose Corporation
08.1997 - 01.2010
Associate Degree in Applied Science - Human Services
Central Carolina Technical College
Diploma - Medical Billing and Coding
Centura College
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