Summary
Overview
Work History
Education
Skills
Timeline
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Nia Burroughs

Columbia,SC

Summary

Self-motivated Lead Customer Service Representative & Sales Consultant recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Lead

Food Lion
Columbia, SC
08.2023 - Current
  • Handled customer inquiries and complaints in a professional manner.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Developed strategies for improving customer satisfaction levels.
  • Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.

Lead Sales Key Holder

Ray-Ban
New York, NY
05.2018 - 03.2023
  • Top earner in luxury commission setting.
  • Trained new staff members on product knowledge, sales techniques and customer service skills.
  • Supervised a team of sales associates on daily tasks and operations.
  • Developed strategies to increase sales and promote new products.
  • Assisted customers with online ordering inquiries or problems.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
  • Set up visually appealing promotional displays.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Sales Associate

& Other Stories
New York, NY
03.2016 - 04.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.

Education

Bachelor of Science - Marketing

New York City College of Technology of The City University of New York
Brooklyn, NY
12-2018

Skills

  • Customer Service Excellence
  • Order Management
  • Upselling
  • Sales Goals Attainment
  • Client Engagement
  • Staffing Oversight
  • Cash Handling

Timeline

Customer Service Lead

Food Lion
08.2023 - Current

Lead Sales Key Holder

Ray-Ban
05.2018 - 03.2023

Sales Associate

& Other Stories
03.2016 - 04.2018

Bachelor of Science - Marketing

New York City College of Technology of The City University of New York

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Nia Burroughs