NIA Cawley
Lauderhill
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Associate
Aldi
Fort Lauderdale
01.2023 - 03.2024
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise for optimal presentation.
- Operated cash registers and processed customer transactions efficiently.
- Demonstrated excellent customer service skills at all times.
- Assisted customers with product selection, pricing and availability.
- Performed daily opening and closing procedures for store operation.
Manager
Buger King
Fort Lauderdale
03.2018 - 06.2022
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with industry regulations and company policies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced health regulations and cleanliness standards throughout the restaurant.
- Managed inventory levels and ordered supplies as needed.
Manager
Taco Bell
Hollywood
10.2015 - 05.2018
- Supervised daily operations to ensure efficient service and food quality.
- Trained team members on customer service and food safety standards.
- Managed inventory levels and ordered supplies as needed.
- Implemented staff schedules to optimize labor efficiency and coverage.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Enforced health regulations and cleanliness standards throughout the restaurant.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
Education
GED -
Broward College
Fort Lauderdale, FL05-2016
Skills
- Customer service
- Cash handling accuracy
- Cash register operation
- Professionalism
- Team building
- Inventory management
- Visual merchandising
- Point of sale (POS) operation
- Team supervision
- Staff training
- Problem solving
- Time management
- Leadership skills
- Store cleanliness maintenance
- Patience and empathy demonstration
Certification
- servsafe
Timeline
Store Associate
Aldi
01.2023 - 03.2024
Manager
Buger King
03.2018 - 06.2022
Manager
Taco Bell
10.2015 - 05.2018
GED -
Broward College
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