Nia Cheek-Parker
Trainer
Greensboro,NC
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
CE Trainer
Alorcia
Greensboro, NC
09.2017 - Current
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assessed student needs to develop effective training plans.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Tracked clients progress in QLIK and adapted plans to maintain progress.
- Managed team of 25 employees, overseeing hiring, training, and professional growth of employees
Independent Contractor
Prevail Management
Greensboro, NC
10.2015 - 09.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Assistant Store Manager
Tropical Smoothie Cafe
Greensboro, NC
12.2014 - 09.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Education
High School Diploma -
Walter Hines Page High School
Greensboro, NC 08.2011 - 06.2015
Skills
Student rapport
Proficient in Microsoft
Online instruction
Remote Learning
Goal-setting
Workshop coordination
Training program development
Public speaking
Training material development
POS systems operations
Relationship building and management
Customer Relations
Energetic and driven
Persuasive negotiator
Lead prospecting
Strong communication and interpersonal skills
Timeline
CE Trainer
Alorcia
09.2017 - Current
Independent Contractor
Prevail Management
10.2015 - 09.2017
Assistant Store Manager
Tropical Smoothie Cafe
12.2014 - 09.2015
High School Diploma -
Walter Hines Page High School
08.2011 - 06.2015