Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nia Coles

Atlantic City,NJ

Summary

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hairstylist

Self-employed
12.2019 - Current
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used social media platforms to promote salon and services.

Daycare Provider

Cheerful Childcare
01.2019 - Current
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments, and issues.
  • Introduced children to educational games and activities to boost learning.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Offered top-notch care to five children at once, ranging in age from 6weeks to 12years old.

Social Services Intern

Better Tomorrows
07.2023 - 08.2023
  • Provided social work services, individual and family therapy and referrals.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Lead individualized and group counseling sessions with children and families.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Front Desk Agent

Flagship Resort
01.2023 - 05.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Sales Associate

Puma Store
08.2017 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Prep Cook

Boys And Girls Club
01.2018 - 06.2018
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Assistant Public Defender

City Of Atlantic City
05.2016 - 08.2017
  • Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.
  • Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
  • Individually managed cases and assisted head public defender in managing as many as numbered cases per month.
  • Analyzed legal documents and identified pertinent issues for clients.
  • Interpreted laws, rulings and regulations for individuals and businesses.

Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ
06.2019

Skills

  • Active Listing skills
  • Communication skills
  • Computer skills
  • Customer service skills
  • Leadership skills
  • Time management skills
  • Organization skills
  • Critical thinking skills
  • Child CPR
  • Safety Awareness
  • Sales Expertise

Certification

  • CPR and First Aid Certification
  • Awarded an life saver award in (2016)

Timeline

Social Services Intern

Better Tomorrows
07.2023 - 08.2023

Front Desk Agent

Flagship Resort
01.2023 - 05.2023

Hairstylist

Self-employed
12.2019 - Current

Daycare Provider

Cheerful Childcare
01.2019 - Current

Prep Cook

Boys And Girls Club
01.2018 - 06.2018

Sales Associate

Puma Store
08.2017 - 09.2018

Assistant Public Defender

City Of Atlantic City
05.2016 - 08.2017

High School Diploma -

Atlantic City High School

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Nia Coles