NIA CORTEZ
Adrian,MI
Summary
Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Wendy's
Adrian, MI
09.2022 - Current
- Maintained accurate records of daily transactions and deposits.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated employee performance, delivering individualized feedback and praise.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted customers with product selection when needed.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Provided on-the-job training to new staff members.
Nursing Assistant
OneStaff Medical
Omaha, NE
05.2018 - Current
- Review patients' dietary restrictions, food allergies, and preferences to ensure the patient receives an appropriate diet
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turn or reposition bedridden patients
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Lift or assist others to lift patients to move them on or off beds
- Change bed linens or make beds
Nursing Assistant
Lenawee Medical Care Center
Adrian, MI
09.2017 - 04.2018
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Feed patients or assist patients to eat or drink
- Change bed linens or make beds
Nursing Assistant
Magnum Care Of Adrian
Adrian, MI
09.2016 - 08.2017
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turn or reposition bedridden patients
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Supply, collect, or empty bedpans
- Serve food trays
- Record height or weight of patients
- Change bed linens or make beds
Cashier
Walmart
Adrian, MI
04.2015 - 04.2016
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Monitored self-checkout systems and provided assistance or intervention where required
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Checked identification for proof-of-age for alcohol and tobacco sales
- Performed cash, card and check transactions to complete customer purchases
- Quickly and accurately counted drawers at start and end of each shift
- Operated the cash register to record all transactions accurately and efficiently
Sales Associate
Macys Department Store
San Antonio, TX
09.2013 - 02.2015
- Helped customers locate products and checked the store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Increased sales by offering advice on purchases and promoting additional products
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Maintained customer satisfaction while handling product returns quickly and professionally
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Provided positive first impressions to welcome existing, new and potential customers
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Waitress
Rio Rio Cantina
San Antonio, TX
07.2012 - 04.2014
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Greeted new customers, discussed specials, and took drink orders
Counter Server
Taco Cabana
San Antonio, TX
10.2011 - 07.2012
- Helped customers choose items based on menu options, dietary needs and preferences
- Packaged and delivered to-go orders and trays for guests leaving the restaurant
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests
- Addressed guest complaints and resolved issues to promote satisfaction
- Managed multiple tasks in a high-volume environment
Waitress
IHOP
San Antonio, TX
09.2011 - 04.2012
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Folded napkins and prepared silverware sets to provide adequate supply for the host station
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Education
High School Diploma - Basic
Victory Learning Center
San Antonio, TX06.2013
Skills
- Communication
- Customer assistance
- Organized
- Cash handling
- Customer-oriented
- Workplace safety
- Safety
- Inventory management
- Cleaning and sanitizing
- Time management skills
- Flexible & Adaptable
- Safety Procedures
- Leadership
Certification
- ServSafe 7/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Timeline
Shift Supervisor
Wendy's
09.2022 - Current
Nursing Assistant
OneStaff Medical
05.2018 - Current
Nursing Assistant
Lenawee Medical Care Center
09.2017 - 04.2018
Nursing Assistant
Magnum Care Of Adrian
09.2016 - 08.2017
Cashier
Walmart
04.2015 - 04.2016
Sales Associate
Macys Department Store
09.2013 - 02.2015
Waitress
Rio Rio Cantina
07.2012 - 04.2014
Counter Server
Taco Cabana
10.2011 - 07.2012
Waitress
IHOP
09.2011 - 04.2012
High School Diploma - Basic
Victory Learning Center
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