Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nia Cotton

Houston,TX

Summary

Dedicated with a passion for learning and development. Always open to learning new things. Ready to achieve goals and be a part of a positive working environment.

Overview

9
9
years of professional experience

Work History

Sales Associate

Macy's Inc.
09.2022 - Current
  • Determined customer needs based on customer preferences; suggest additional merchandise to compliment customer selection.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Baby Sitting

DMC In-Home Childcare
06.2019 - 10.2019
  • Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Prepared meals and activity schedules based on the individual needs of each child.

Food Bank Volunteer

Praise And Worship Center
07.2016 - 12.2016
  • Prepared and packaged boxes during box assembly line phase.
  • Packaged up nonperishable food items for food bank visitors.
  • Distributed food boxes with carefully selected essentials to families in need.
  • Kept warehouses and preparation areas clean and orderly to limit workplace risk.
  • Organized, sorted and stored donations in orderly systems to minimize waste.
  • Collaborated with fellow volunteers to deliver punctual, friendly service.
  • Helped visitors pick out food items from donations.
  • Restocked shelves with produce, arranging in expiry order to reduce waste.
  • Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
  • Assisted with cleaning up and reorganizing for the next day.

Daycare Assistant

House Of Praise Daycare
03.2015 - 02.2016
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
  • Restocked supplies and personal hygiene products for use by students.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Offered assistance during field trips by supervising small groups of children during off-site outings.
  • Assisted ages 5-12 years old with homework assignments and projects for different subjects.
  • Offered age appropriate and educational activities for children, ages ranging from 6 months-12 years old.

Education

Associate of Applied Science - Biology And Health Sciences

Houston Community College
Houston, TX
05.2025

Phlebotomy Certification - Phlebotomy

Oquirrh Mountain Phlebotomy School
Houston, Texas
01.2024

High School Diploma -

Crestview High School
Crestview, FL
06.2021

Skills

  • Professionalism
  • Organizing
  • Time Management
  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal-Oriented
  • Money Handling

Timeline

Sales Associate

Macy's Inc.
09.2022 - Current

Baby Sitting

DMC In-Home Childcare
06.2019 - 10.2019

Food Bank Volunteer

Praise And Worship Center
07.2016 - 12.2016

Daycare Assistant

House Of Praise Daycare
03.2015 - 02.2016

Associate of Applied Science - Biology And Health Sciences

Houston Community College

Phlebotomy Certification - Phlebotomy

Oquirrh Mountain Phlebotomy School

High School Diploma -

Crestview High School

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