Summary
Overview
Work History
Education
Skills
Awards
Assessments
Timeline
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Nia Council

Far Rockaway,USA

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

C + C Apartment Management
04.2023 - Current
  • Work closely with GM on violation mitigation repairs
  • Responsible for maintaining, tracking and administering all maintenance related tasks working closely with the building Superintendents and property management
  • Proficiency in Site Compli and Yardi
  • Knowledge of Excel, MS Word, and general computer and office skills
  • Familiarity with HPD procedures and guidelines required; previous experience processing violations
  • Effective in written communication
  • Skilled in using project management tools to schedule tasks, track progress, and resolve issues.
  • Responsible for assigning work to contracted vendor and performing quality control until project is completed

Lead Administrative/Marketing Assistant

Coldwell Banker Reliable Real Estate
02.2022 - 03.2023
  • Pioneered implementation of new office procedures and processes that promoted a more productive office flow.
  • Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing emails, making copies, and greeting visitors.
  • Monitor expiring listings and provide notices to appropriate parties when necessary
  • Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders.
  • Served as a point of contact for Brokers, Sale Managers, Agents, New Clients, and Vendors.
  • Computed commission checks and performed administrative bookkeeping activities.
  • Managed the agency's 4 social media accounts, including posting advertising materials and listing updates.

Test and Trace Canvasser (Temp)

NYC Health + Hospitals
08.2021 - 04.2022
  • Greeted visitors, checked them in and out, and answered all questions and inquiries.
  • Schedule vaccination appointments while canvassing at homes, schools, businesses, or event locations as assigned.
  • Effectively engage residents and provide accurate information on COVID-19 including prevention and testing/vaccine access.
  • Educate others on the use of personal protective equipment, like face coverings, to prevent possible COVID-19 transmission.
  • Exceeded all quotas and was recognized by the Senior Project Manager for performing great work.
  • Worked closely with other canvassers, and participated in weekly team meetings with supervisors, and conducted monthly reports.

Line Manager (Temp)

NYC Health + Hospitals
04.2021 - 08.2021
  • Provided optimal assistance to General Manager and handled a variety of tasks.
  • Helped to maintain meticulous medical records, and made changes when necessary.
  • Supervises and instructs a small unit of groups (3-8) engaged in community outreach.
  • Plans, assigns, and reviews the work of subordinates, and is generally responsible for the satisfactory completion of the work performed in the unit or groups.
  • Ensuring that clients are correctly directed through the vaccination site and given all available information.
  • Finding appropriate locations to market such as neighborhoods and schools.
  • Monitored assembly lines and resolved/reported any issues.

Lead Overnight Associate

Planet Fitness
02.2020 - 03.2021
  • Offered direction and gave constructive feedback to motivate team members
  • Assist in maintaining the neatness and cleanliness of the club.
  • Worked with the management team to ensure all opening and closing procedures are followed during COVID-19.
  • Train new hires to ensure all employees are properly qualified.
  • Facilitate needed updates to members' accounts.

Cashier/Customer Service

Burlington Stores
03.2019 - 02.2020
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
  • Attained $424 in donations for AdoptAClassroom.org within a week's time span.
  • Placed 3rd place within the entire region with over $1,000 in donations.
  • Brought forth excellent customer service skills and a commitment to customer satisfaction.
  • Counted cash in register drawer at the beginning and end of shift. Operated cash register for cash and credit card transactions with 95% accuracy.
  • Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping the adequate change.
  • Completed manual and machine counts of funds for transactions valued at over $2,000.

Administrative Assistant/Receptionist (Temp)

Rockaway Development & Revitalization Corporation
07.2016 - 08.2018
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Participated in Job Placement project meetings, transcribed meeting minutes, and tracked project statuses.
  • Created PowerPoint presentations for business development purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Processed weekly payroll, including certified payroll, and maintained employee time records including edits, corrections, and adjustments.

Education

High School Diploma -

Rockaway Collegiate High School
Rockaway Park, NY
05.2018

Skills

  • Filing Assistance (4 years)
  • Scheduling (4 years)
  • Receptionist (4 years)
  • Data Entry (4 years)
  • Organizational Skills (5 years)
  • Customer Service (5 years)
  • Multi-line Phone Systems (4 years)
  • Marketing (4 years)
  • Medical Scheduling (1 year)
  • Administrative Experience (4 years)
  • Microsoft Outlook (4 years)
  • Office Management (2 years)
  • Analysis skills (4 years)
  • Janitorial experience (10 years)
  • Communication skills
  • Customer service
  • Leadership
  • Yardi systems
  • Computer skills
  • Office administration
  • Property management
  • Building codes
  • Compliance review

Awards

CCC Award, June 2018

Assessments

  • Administrative assistant/receptionist — Proficient
  • February 2022
  • Using basic scheduling and organizational skills in an office setting
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Administrative Assistant

C + C Apartment Management
04.2023 - Current

Lead Administrative/Marketing Assistant

Coldwell Banker Reliable Real Estate
02.2022 - 03.2023

Test and Trace Canvasser (Temp)

NYC Health + Hospitals
08.2021 - 04.2022

Line Manager (Temp)

NYC Health + Hospitals
04.2021 - 08.2021

Lead Overnight Associate

Planet Fitness
02.2020 - 03.2021

Cashier/Customer Service

Burlington Stores
03.2019 - 02.2020

Administrative Assistant/Receptionist (Temp)

Rockaway Development & Revitalization Corporation
07.2016 - 08.2018

High School Diploma -

Rockaway Collegiate High School

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