Nia Cross

• Improve client satisfaction by addressing and resolving concerns promptly and professionally.
• Establish strong relationships with clients through regular communication and personalized service.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
• Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.

Negotiate favorable contract terms for clients by leveraging market knowledge and strong communication skills.

• Expedite closing process with meticulous attention to detail, ensuring all parties met their contractual obligation.
• Streamline property acquisition process, effectively managing all paperwork and documentation requirements.
• Deliver informative presentations on market trends, investment opportunities, and property values to various stakeholders.
• Facilitate smooth communication between buyers, sellers, lenders, appraisers, inspectors throughout transaction process.

• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Maintained computer and physical filing systems.
• Provided exceptional customer service when addressing 10 client inquiries or concerns via phone calls or email correspondence
• Streamlined office operations by 20% through implementation of efficient filing systems and organizational strategies.

• Accomplished multiple tasks within established timeframes.
• Managed and motivated 25 employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons, improving safety 25% year over year.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.