Nia Davis

I was working at La fitness previously in 2021-2022 then I left to look for more job opportunities that could help me gain more experience. I then came back to LA Fitness while working at the Honda Center as a second job.

• Maintained clean and organized concession stands to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Maintained clean and organized dining areas for an enjoyable guest experience.
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• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
• Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.

Organizing and sorting mail for it to be delivered to the next operation.

• Working quickly and efficiently for the mail to be processed.

• Maintaining a safe environment in the warehouse for myself along with my employees.

• Staying physical & active on my feet at all times whether that be for heavy lifting or stationary organizing.

• Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.

• Operated mail processing equipment and manually sorted mail.

• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

• Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.

• Helping my employees along with different operations when needed to help the team move quicker and stay on time.

• Adapted to change and keeping myself versatile to be the best for my team and anyone who needs my service.

Protected clients' rights by maintaining confidentiality of personal and financial information.

• Maintained client accounts by obtaining, recording, and updating personal and financial information.

• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

• Investigated and analyzed client complaints to identify and resolve issues.

• Worked with housekeeping and maintenance staff to address and resolve building and room issues.

• Explained policies and procedures to visitors.

• Transmitted information or documents to customers through email, mailings, or facsimile machine.

• Greeted visitors to provide information and direct to appropriate personnel.

• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

• Received incoming calls and coordinated with staff to fulfill customer requests.

• Scheduled appointments and maintained and updated appointment calendars.

• Greeted visitors entering establishment to determine nature and purpose of visit.

• Supplied callers with office address and directions, employee email addresses and phone extensions.

• Greeted customers, answered general questions and directed to appropriate locations.

• Signed for packages, recorded deliveries, and distributed to personnel.

• Handled payment processing and provided customers with receipts and proper bills and change.

• Monitored reception area to provide consistently safe, hazard-free environment for customers.

• Created a welcoming, safe, fun atmosphere by building acquaintances and friendships with employees and guests.