Nia Dean
Mansfield,TX
Summary
Dynamic Leasing Consultant with a proven track record at Nehemiah, excelling in customer service and lease agreements. Skilled in building rapport and managing high-pressure situations, I effectively facilitated smooth move-ins and delivered engaging property tours, enhancing tenant satisfaction and operational efficiency. Committed to fostering positive relationships and ensuring compliance with fair housing regulations.
Overview
2
2
years of professional experience
Work History
Leasing Consultant
Nehemiah
04.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
Kids Camp Counselor
Lifetime
08.2024 - 04.2025
- Managed groups of up to 20 children during outings, maintaining control while providing an enjoyable experience for all participants.
- Fostered a positive and inclusive atmosphere, promoting teamwork and camaraderie among campers.
- Maintained accurate records of attendance, incident reports, and medical information for each camper under my supervision.
- Collaborated with fellow counselors on event planning and logistics for end-of-session performances or presentations.
Restaurant Hostess
BJ's Restaurant & Brewhouse
02.2024 - 08.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
High School Diploma -
Mansfield High School
Mansfield, TX05-2024
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
- File management
- Leasing and sales
- Phone and email etiquette
- Sales techniques
- Property tours
Timeline
Leasing Consultant
Nehemiah
04.2025 - Current
Kids Camp Counselor
Lifetime
08.2024 - 04.2025
Restaurant Hostess
BJ's Restaurant & Brewhouse
02.2024 - 08.2024
High School Diploma -
Mansfield High School
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