Nia Diggs
Norfolk,VA
Summary
Results-driven operations management professional with a proven track record in streamlining processes and driving efficiency. With great experience in hospitality, it is understood what is necessary to maintain a thriving company with an emphasis on team collaboration, adaptability, and ensuring reliable performance in dynamic environments. Reliable and results-driven, I excel at managing multiple tasks, handling customer inquiries, maintaining a positive attitude, demonstrating excellent communication skills, strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Just Birdies
08.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Server
Paradise Ocean Club
07.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated knowledge of the floor plan for optimal efficiency.
Server/Bartender
K-POT Korean BBQ & Hotpot
04.2023 - 07.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables and bar guests, simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Ensured guests experience is understandable and enjoyable with the different culture presented.
- Demonstrated active listening and comprehension during high-volume hours to promote order accuracy.
- Navigated Toast POS accurately and timely.
- Prioritized cocktail artistry, creativity, and accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Hostess
Admiral's Steak & Seafood
12.2022 - 03.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Greeted new and returning guests with a friendly disposition.
- Critical thinking regarding time management, seat availability, server availability, and kitchen timeliness.
- Coordinated and communicated with fellow coworkers on various changes within the shift.
- Adapted to an up-and-coming and fast-paced environment quickly.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Team Member/Delivery Driver
Papa John's Pizza
10.2022 - 12.2022
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked together to collectively uphold food safety standards.
- Maintained and was responsible for a company car during and after shifts.
- Demonstrated paying attention to details when handling many orders at once.
- Demonstrated excellent time management skills when delivering food to multiple places.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Shift Leader/Food Delivery Driver
Chick-fil-A
06.2019 - 09.2022
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures using a POS system, maintaining accurate records and minimizing discrepancies.
- Managed organized shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Improved team productivity by implementing creative ideas that promoted efficient scheduling and task delegation methods.
- Demonstrated critical thinking and problem-solving in fast-paced environments.
- Managed complete store inventory and minimized waste.
- Optimized customer satisfaction by exercising interpersonal skills and ensuring effective solutions to conflict.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Enforced company policies and regulations with employees.
Education
MBA - Business Administration And Management/Accouting
ECPI University
Virginia Beach, VA12-2025
Skills
- Strong work ethic
- Exceptional customer service/2nd-mile service
- Cash handling
- Technology proficiency
- Time management
- Critical thinking
- Multi-tasking in high volumes
- Team leading
- Interpersonal management
- Information retention
- Organization
- Adaptability
Accomplishments
- Supervised team of at least 120 staff members.
- Collaborated with a team of 10 other shift managers in the development of a plan to increase sales throughout the company, proving to profitable.
- Achieved the opening of Admiral's Steak & Seafood at Rivers Casino Portsmouth, K-POT Korean BBQ & Hotpot, and Just Birdies by completing the training of others, setting up procedures, and cultivating the work culture and environment.
- Capstone Project: E-MAGINE Biomedical, Exacting the role of the CEO, I was challenged with creating a feasible and well-thought out plan to manufacture and ship 300 medical beds to Brazil. With this being the company's first overseas venture, it proved for an informational, difficult, an exciting project that in turn, led to very positive results.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Business Analysis, ECPI University, 2024 December
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Supporting STEM education initiatives and mentorship programs
- I like looking at the stars and learning about constellations
- Engaging in food photography and sharing culinary creations on social media
- Mindfulness Practices
- Gym Workouts
- Food Tourism
- Adventure Travel
- Interior Design
- Music
- Avid Reader
- Cooking
Timeline
Server
Just Birdies
08.2024 - Current
Server
Paradise Ocean Club
07.2024 - Current
Server/Bartender
K-POT Korean BBQ & Hotpot
04.2023 - 07.2024
Hostess
Admiral's Steak & Seafood
12.2022 - 03.2023
Team Member/Delivery Driver
Papa John's Pizza
10.2022 - 12.2022
Shift Leader/Food Delivery Driver
Chick-fil-A
06.2019 - 09.2022
MBA - Business Administration And Management/Accouting
ECPI University