Summary
Overview
Work History
Education
Skills
Timeline
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Nia Dockery

Roswell,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

Extended Stay America
Alpharetta, GA
01.2025 - Current
  • Maintained cleanliness of lobby area and front desk counter.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Maintained cleanliness of lobby area throughout shift.
  • Handled customer complaints professionally and efficiently.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Answered incoming calls from guests seeking reservations or general information.
  • Maintained daily records of room availability and rates.

Resident Support Team Lead

Excalibur Homes
Alpharetta, GA
09.2023 - 01.2024
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Handled resident complaints and expedited maintenance requests.
  • Evaluated and addressed individual client needs and concerns.
  • Analyzed key performance indicators to identify effective strategies.

Front Desk Receptionist

Excalibur Homes
Alpharetta, GA
11.2022 - 09.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Welcomed patrons to front desk and engaged in friendly conversations.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.

Assistant Community Manager

Attiva Peachtree
Atlanta, GA
02.2020 - 10.2022
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Drove tenant feedback to deliver information to management for corrective action.
  • Updated resident accounts with latest personal information and recent payments.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Collected monthly assessments, rental fees, deposits and payments.

Quality Assurance Specialist

DHL Supply Chain
Union City, GA
10.2018 - 01.2020
  • I consulted with management and personnel to educate them on QA standards.
  • Inspected and repaired products to meet project expectations.
  • Produced test scripts for new automated software testing rounds.
  • Received, stored, and shipped goods and materials.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Maintained business operations by communicating with coworkers and managers.
  • Verified received goods by comparing with purchase orders.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Updated inventory and production information using warehouse management systems and scanner guns.

Education

High School Diploma -

Malcom X Shabazz High School
Newark, NJ
06.2006

Skills

  • Team management
  • Performance Evaluations
  • Data entry
  • Customer service expertise
  • Quality Assurance
  • Problem resolution
  • Customer service
  • Active listening
  • Computer Skills
  • Leasing terms and specifications
  • Rent collection
  • Scheduling appointments
  • Tenant relations
  • Property Management
  • Problem-solving skills
  • Inbound and outbound calls
  • Hotel services and hospitality

Timeline

Guest Service Representative

Extended Stay America
01.2025 - Current

Resident Support Team Lead

Excalibur Homes
09.2023 - 01.2024

Front Desk Receptionist

Excalibur Homes
11.2022 - 09.2023

Assistant Community Manager

Attiva Peachtree
02.2020 - 10.2022

Quality Assurance Specialist

DHL Supply Chain
10.2018 - 01.2020

High School Diploma -

Malcom X Shabazz High School

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Nia Dockery