Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Nia Floyd

Nia Floyd

Mesa,AZ

Summary

With six years of customer service expertise, including one year each in billing, call center operations, and account management, I offer a comprehensive skill set to excel in diverse roles. Proficient in de-escalation techniques, I foster positive outcomes in challenging situations. My background showcases adeptness in handling inquiries, resolving issues, and building strong client relationships, and many other skilled qualities. Ready to leverage my experience to drive customer satisfaction and contribute effectively to any team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CVS Healthcare
Chandler, AZ
06.2023 - Current
  • Serve as the primary point of contact for customer inquiries, complaints, and feedback, providing timely and accurate responses to ensure customer satisfaction.
  • Manage customer interactions communication channels, demonstrating professionalism and empathy in all interactions.
  • Utilize internal systems and databases to document customer interactions, track inquiries, and escalate issues as necessary to ensure resolution.
  • Collaborate with internal departments, including pharmacy, billing, and operations, to address customer concerns and resolve issues effectively.
  • Identify trends and recurring issues in customer inquiries, providing feedback to management to improve processes and enhance the overall customer experience.
  • Facilitated the completion of task while undergoing and maintaining other assigned goals.

Health Services Coordinator

United States Army
Phoenix, AZ
03.2021 - Current
  • Resolved issues related to billing inquiries or patient complaints in a timely manner.
  • Scheduled appointments, coordinated referrals, and managed electronic medical records.
  • Reviewed clinical documentation for accuracy and completeness prior to filing.
  • Provided support for internal departments regarding billing inquiries.
  • Specializing in group activities and problem solving in a high stress work environments.

Front Desk Coordinator

Walser
Hopkins, MN
08.2022 - 12.2022
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Built relationships with long-term clients through individualized and outstanding customer service.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Processed payments from customers including cash, checks, debit and credit cards, gift cards.
  • Took inventory and ordered low-stock items to maintain effective supply organization.

Education

High School Diploma -

Osseo Senior High School
Osseo, MN
06-2021

Some College (No Degree) - Nursing

North Hennepin Community College
Minneapolis, MN

Skills

  • Call Management
  • Paperwork Processing
  • Complaint Resolution
  • Data Entry
  • Data Collection
  • Customer Relations
  • De-Escalation Techniques
  • Microsoft Outlook
  • Call Center Operations
  • CRM Software
  • Multi-Task Management
  • Problem Resolution
  • Quality Assurance Controls
  • Account Management
  • Customer Service
  • Documentation
  • Account Records Management ($100,000)

Languages

Spanish
Limited
English
Native/ Bilingual

Certification

  • Pharmacy Technician Trainee License

References

References available upon request.

Timeline

Customer Service Representative

CVS Healthcare
06.2023 - Current

Front Desk Coordinator

Walser
08.2022 - 12.2022

Health Services Coordinator

United States Army
03.2021 - Current

High School Diploma -

Osseo Senior High School

Some College (No Degree) - Nursing

North Hennepin Community College

Similar Profiles

CREATE PROFILE
Nia Floyd