Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nia Floyd

Nia Floyd

Mesa,AZ

Summary

With six years of customer service expertise, including one year each in billing, call center operations, and account management, I offer a comprehensive skill set to excel in diverse roles. Proficient in de-escalation techniques, I foster positive outcomes in challenging situations. My background showcases adeptness in handling inquiries, resolving issues, and building strong client relationships, and many other skilled qualities. Ready to leverage my experience to drive customer satisfaction and contribute effectively to any team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Health Services Coordinator

United States Army
Phoenix, AZ
03.2021 - Current
  • Resolved issues related to billing inquiries or patient complaints in a timely manner.
  • Scheduled appointments, coordinated referrals, and managed electronic medical records.
  • Reviewed clinical documentation for accuracy and completeness prior to filing.
  • Provided support for internal departments regarding billing inquiries.
  • Specializing in group activities and problem solving in a high stress work environments.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.

Customer Service Representative

CVS Healthcare
Chandler, AZ
06.2023 - 04.2024
  • Manage customer interactions communication channels, demonstrating professionalism and empathy in all interactions.
  • Collaborate with internal departments, including pharmacy, billing, and operations, to address customer concerns and resolve issues effectively.
  • Identify trends and recurring issues in customer inquiries, providing feedback to management to improve processes and enhance the overall customer experience.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.

Front Desk Coordinator

Walser
Hopkins, MN
08.2022 - 12.2022
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Built relationships with long-term clients through individualized and outstanding customer service.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Processed payments from customers including cash, checks, debit and credit cards.
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Performed daily deposits in accordance with bank policies and procedures.

Education

High School Diploma -

Osseo Senior High School
Osseo, MN
06-2021

Some College (No Degree) - Nursing

North Hennepin Community College
Minneapolis, MN

Skills

  • Complaint Resolution
  • Data Entry/Data Collection
  • Customer Relations
  • De-Escalation Techniques
  • Call Center Operations
  • CRM Software
  • Vehicle Title
  • Quality Assurance Controls
  • Account Records Management ($100,000)
  • Loan Documentation
  • Negotiation
  • Medical Billing
  • Insurance Claims

Certification

  • Pharmacy Technician Trainee License
  • Arizona Guard Card

Timeline

Customer Service Representative

CVS Healthcare
06.2023 - 04.2024

Front Desk Coordinator

Walser
08.2022 - 12.2022

Health Services Coordinator

United States Army
03.2021 - Current

High School Diploma -

Osseo Senior High School

Some College (No Degree) - Nursing

North Hennepin Community College
Nia Floyd