Nia Fox

Troubleshoot and resolve hardware and software issues for end users and install and configure software applications and updates. Manage user accounts and permissions in Active Directory as well as provide technical support to those users via chat and email. I monitor and maintain network infrastructure, including switches and routers, and conduct regular backups and disaster recovery testing.

I collaborate with other IT teams and departments to implement new technologies and systems, conduct security audits, and implement security measures to protect against cyber threats, in addition to training end-users on new software and hardware systems. And lastly, maintain inventory of hardware and software assets and order new equipment as needed.

Served as an escalation point for the Help Desk via phone, chat, ticket, or email. Remediate and resolve various PC, network, and server issues remotely and/or onsite. Determine the best solution based on the issue and details provided by the customer and/or their end user. Escalated unresolved issues to the appropriate manager or team when a clear path to resolution is not available. Assisted with maintaining an internal knowledge base of network diagrams, documents, processes, and other items for various customers.

Act as school technology facilitator by providing training as needed, installing software, troubleshooting hardware and software, and assisting with integrating technology into the classroom. Train school staff on computers, peripherals, and the latest applications that become District standards. Set up new computers and maintain and troubleshoot computers, Promethean boards, projectors, visualizers, and peripherals in the building. Generate and monitor help requests for building technology equipment repairs.

Teach computer and programming skills at the middle school level. Skills taught include, however not limited to: Robotics (Javascript & Blockly), keyboarding, word processing, PowerPoint, integration of graphics, internet research and Internet safety. While also learning a variety of software applications to enhance staff and student learning by independently attending classes/courses, completing online training, and reading training manuals for software and equipment.

Execute grade-level appropriate STEM curriculum and use observation and documentation to assess student learning to enable the children to be successful, as well as facilitate group, and individualized support for all students within the camp. I established a democratic community of learners through collaboration, conflict resolution strategies, and engaging the children in solving problems and offering solutions, to provide a safe, fun learning environment for all.

- Marketing

- Business

- Merchandising