Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Nia Glacken

Freeport,Ny

Summary

Accomplished Receptionist/Hostess with a proven track record at Dirty Taco and Tequila, enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in data entry and client relations, I significantly streamlined front desk operations. Expert in managing high-volume environments, I consistently ensure a welcoming atmosphere, demonstrating superior organization and communication abilities.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Receptionist/ Hostess

Dirty Taco and Tequilla
08.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Tech capabilities
  • Process various different information and data entry for management and corporate
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.

Head Hostess

Applebee's Grill + Bar
05.2022 - 02.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Barista/Barista Shift Supervisor

Dunkin' Donuts
08.2021 - 02.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Bachelor of Science - Criminology

St John's University
Queens, NY
05-2027

High School Diploma -

Holy Trinity Diocesan High School
Hicksville, NY
05-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Data inputting
  • File management

Accomplishments

  • Assisted management with the training of new staff members.
  • Recognized by customers and Management for expedient and effective service.

Certification

  • First Aid Certification
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)

Timeline

Receptionist/ Hostess

Dirty Taco and Tequilla
08.2022 - Current

Head Hostess

Applebee's Grill + Bar
05.2022 - 02.2023

Barista/Barista Shift Supervisor

Dunkin' Donuts
08.2021 - 02.2022

Bachelor of Science - Criminology

St John's University

High School Diploma -

Holy Trinity Diocesan High School

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Nia Glacken