Nia Glasco
Houston,TX
Summary
Commited to delivering the OTG guest experience. Educating, making recommendations based on guest preferences, taking orders, up-selling special items, and maintaining a clean and sanitized area are steps to deliver the experience. Succeeding in this role as a server, I enjoy working with others as exhibited through great guest experiences and motivated to keep the area/restaurant clean and stocked.
Overview
5
5
years of professional experience
Work History
Cashier/Server/Prep Dishwasher
Upshift.
, TX
11.2023 - Current
- Greet and seat guests in a friendly and welcoming manner, providing menus and assisting with any inquiries about the menu or specials.
- Take food and beverage orders accurately and efficiently, using a POS system if applicable.
- Relay orders to the kitchen or bar staff and ensure timely delivery of food and drinks to guests' tables.
- Check back with guests to ensure satisfaction with their meals and address any concerns or requests promptly.
- Monitor tables for refills, clearing plates, and providing additional items such as condiments or utensils as needed.
Event Security Guard
Shield staff
, TX
08.2023 - Current
- Provide security and safety for events, including concerts, festivals, conferences, sporting events, and private functions.
- Monitor entrances, exits, and crowd flow to prevent unauthorized access and ensure the safety of attendees.
- Patrol event grounds to identify and address any security concerns or potential hazards.
- Respond promptly to incidents, disturbances, or emergencies, and take appropriate action to maintain order and ensure the safety of guests and staff.
- Provide assistance and guidance to guests, including directing them to designated areas, providing information, and resolving conflicts or disputes.
Dishwasher
Aria
Las Vegas, NV
10.2022 - 06.2023
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Sanitized surfaces after each use following standard sanitation practices.
Server
Buffalo Wild Wings
Iselin, NJ
09.2019 - 12.2021
- Greet guests quickly and pleasantly, with a smile
- Delivering beverages and menus promptly
- Educate guests on menu items and wine and beer selections; make recommendations to guests upon request; communicate all daily food and drink specials
- Assisting guests in entering all orders into the iPad/computer system
- Preparing hot and cold drinks and mixed non-alcoholic drinks
- Demonstrating appropriate wine service techniques
Education
High School Diploma -
Westfield High School
Westfield, NJ06-2014
Trade School - Graphic Design
Union County Vocational Technical School
Scotch Plains, NJ06-2014
Skills
- Commited
- Retail
- HCM
- Customer service excellence
- Ceridian
- Cash Handling
- Airport
What I can contribute to the company
- Experienced and able to serve and prepare food
- Over 18 years old
- Fully conversational in English
- Will become TIPS certified within 90 days of employment
- Able to lift up to 35 lbs. in weight
- Can complete required restaurant training and maintain a thorough knowledge of your assigned restaurant food and beverage menus
- Mobile and able to stand for extended periods, stoop, kneel, and crouch
- Available to work varied hours/days, including nights, weekends, holidays, and bad weather conditionsmust be flexible
Timeline
Cashier/Server/Prep Dishwasher
Upshift.
11.2023 - Current
Event Security Guard
Shield staff
08.2023 - Current
Dishwasher
Aria
10.2022 - 06.2023
Server
Buffalo Wild Wings
09.2019 - 12.2021
High School Diploma -
Westfield High School
Trade School - Graphic Design
Union County Vocational Technical School