Nia Glover
Louisville,KY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant Trainee
Nortons Healthcare
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Customer Service Representative
Riverlink
05.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Service Representative
Consumer Cellular
03.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
Pharmacy Technician
Chewy Pharmacy
01.2020 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Health Benefits Specialist
ADP
07.2018 - 01.2020
- Streamlined benefits administration processes for increased efficiency and reduced errors.
- Conducted regular audits of benefit programs, ensuring compliance with applicable laws and regulations.
- Implemented new software systems to streamline benefits management tasks such as enrollment, tracking, and reporting.
- Negotiated contracts with insurance carriers, securing favorable terms for the organization and its employees.
- Maintained up-to-date knowledge of healthcare industry trends, incorporating best practices into the company''s benefit offerings when appropriate.
- Educated employees on their health benefits options, supporting informed decision-making during open enrollment periods.
Education
High School Diploma -
Fairdale High School
Fairdale, KY06.2015
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Medical Assistant Trainee
Nortons Healthcare
06.2024 - Current
Customer Service Representative
Riverlink
05.2022 - 05.2024
Customer Service Representative
Consumer Cellular
03.2020 - 01.2022
Pharmacy Technician
Chewy Pharmacy
01.2020 - 03.2020
Health Benefits Specialist
ADP
07.2018 - 01.2020
High School Diploma -
Fairdale High School
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