NIA GORDON
Miramar,United States
Summary
I am a highly organized and adaptable professional with a strong ability to thrive in fast-paced environments. Currently pursuing a degree in Hospitality Administration and Management, I have over three years of experience in customer service across various industries, including hospitality, and event management. Additionally, my background in marketing and event coordination has allowed me to develop skills in operations management, guest relations, and team training. Passionate about community service, I actively contribute to initiatives that foster positive engagement and outreach. With a proven ability to collaborate with diverse teams, utilize technology-driven solutions, and deliver exceptional service, I am eager to bring my expertise and dedication to your team!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Marketing Director and Assistant Event Coordinator
Serve It Up Ja
Kingston , Jamaica
09.2023 - Current
- Organized promotional campaigns, including social media, print materials, press releases, and website content.
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms, and video campaigns.
- Collaborated with other departments to coordinate strategic marketing activities.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Developed and implemented strategic social media marketing plans.
- Conducted television interviews, and oversaw video and photo shoots to promote brand awareness and engagement.
- Managed multi-channel marketing campaigns, including digital, social media, email, and traditional advertising.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Supervised staff members responsible for registration desk setup and management during events.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Created program activities, agendas and budgets based on client requirements.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Administrative Coordinator
Bioluxe Aesthetics and Wellness
Sunrise, United States
11.2022 - Current
- Manage all staff calendars and client appointments
- Handle client inquiries and provide excellent customer service
- Process payments and update client accounts
- Monitor inventory and order office supplies as needed
- Organize company events and meetings
- Create new services and seasonal promotion deals for clients
- Maintain and manage office files and documentation
- Website development
- Manage relationships with suppliers
- Create company documents including new employee onboarding and training programs
- Maintain office cleanliness and organization
Receptionist
Brow Boutique
Miramar, United States
04.2022 - 10.2022
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Updated and recorded customer or client information to maintain accounts
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Answered phone calls, provided information and connected callers to appropriate personnel
- Created schedules for fellow employees
Hostess
The Cheesecake Factory
Pembroke Pines, United States
01.2022 - 04.2022
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered telephone to provide dining information and take reservations
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
Education
BS - Hospitality Management
Florida International University
Miami, FL12.2026
AA Degree - Hospitality Management
Broward College
Fort Lauderdale, FL05.2024
High School Diploma -
St. Andrew High School For Girls
Kingston, Jamaica06.2021
Skills
- Key decision-making
- Time management
- Communications management
- Influencer partnerships
- Strategic planning
- Staff management
- Digital marketing
- Campaign management
- Operations management
- Inventory management
- Multitasking and organization
- Employee training and supervision
- Customer service
- Report preparation
Certification
- Food Handler's Permit
- Soft Skills Certification
Accomplishments
- Graduated with Honors for Associate of Arts in Hospitality Management
- Graduated with a technical certificate in Accounting Technology Specialist
- Member of the National Society of Leadership and Success
Timeline
Marketing Director and Assistant Event Coordinator
Serve It Up Ja
09.2023 - Current
Administrative Coordinator
Bioluxe Aesthetics and Wellness
11.2022 - Current
Receptionist
Brow Boutique
04.2022 - 10.2022
Hostess
The Cheesecake Factory
01.2022 - 04.2022
BS - Hospitality Management
Florida International University
AA Degree - Hospitality Management
Broward College
High School Diploma -
St. Andrew High School For Girls
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