Nia Grullon
Miami
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizing communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Plastic Surgery Coordinator
My Cosmetic Surgery
03.2022 - Current
- Assisted in coordinating surgical schedules to ensure optimal patient flow.
- Supported communication between patients and medical staff regarding pre-operative instructions.
- Maintained accurate patient records and updated scheduling systems as needed.
- Organized surgical supplies and equipment for various procedures to enhance operational efficiency.
Call Center Representative
My Cosmetic Surgery
04.2020 - 03.2022
- Managed high-volume inbound calls, providing accurate information on medical services and appointment scheduling.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Coordinated care among multiple departments, facilitating seamless patient experiences across various specialties within the practice.
Front Desk Receptionist
Manhattan Aesthetics
2018 - 2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling of appointments, optimizing staff availability and client satisfaction.
- Maintained accurate records of guest interactions using hotel management software.
Education
Eleanor Roosevelt High School
New York, NY06-2018
Skills
- HIPAA compliance
- Bilingual
- Patient check-in
- Patient coordination
- Customer service
- Excellent communication
- Organizational skills
- Detail-oriented
Timeline
Plastic Surgery Coordinator
My Cosmetic Surgery
03.2022 - Current
Call Center Representative
My Cosmetic Surgery
04.2020 - 03.2022
Front Desk Receptionist
Manhattan Aesthetics
2018 - 2020
Eleanor Roosevelt High School
Similar Profiles
Alain DenisAlain Denis
Purchasing Inventory Manager at My Cosmetic SurgeryPurchasing Inventory Manager at My Cosmetic Surgery
Roxana BrenaRoxana Brena
Medical Assistant at My Cosmetic SurgeryMedical Assistant at My Cosmetic Surgery
Yuanet HernandezYuanet Hernandez
Venta De Cirugia Estetica at My Cosmetic SurgeryVenta De Cirugia Estetica at My Cosmetic Surgery
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote
Juan David SotoJuan David Soto
Independent Delivery Driver at Uber Eats, InstaCart, DoorDashIndependent Delivery Driver at Uber Eats, InstaCart, DoorDash