NIA HAMILTON
Grayslake,IL
Summary
Mastered prepared visionary leader with 19 years of combined nursing and management experience. Ten years plus progressive team development, maintaining and creating efficient high-performing, highly reliable and quality driven teams Proven successful track record in mentoring and managing teams through multiple executive leadership chosen detail positions. Well-versed in evaluating performance and conducting education. Change agent in human resource management, employee relations, team building, and developing critical relationships with end users and partners. Strong communicator and tactical planner with top skills in problem-solving and conflict management. Clinical knowledge comprised of but not limited to dialysis, telemetry, intensive care/open heart, emergency medicine, specialty clinics and internal medicine.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate VHA Coach
National Veterans Center, Nvc
11.2022 - Current
- Selected for 2022-2023 cohort for Veterans Health Leadership coaching program accredited by International Coaching Federation (ICF).
- Successfully coached 15 entry through executive level leaders nationally totaling 70 hours of coaching using ICF model and competencies
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Registered Nurse
Great Lakes Navy Base, Fisher Clinic
11.2021 - Current
- Chair of and created unit base council upon arrival to clinic in 2021, conducting 20 meetings to date, comprised of 25 members including nurses, corpsman, health techs and providers.
- Participated in process improvement for mental health intake and follow up for students at Great Lakes Navy base.
- Primary nurse responsible for ensuring 100 plus student appointments are relayed to commands and completed monthly to ensure sailors are medically ready for transfer globally.
- Created and head bimonthly meetings with schoolhouse officials which include Navy DOD leadership, providers, and student liaisons to build bridges and create processes for continuous improvement and safety.
- Clinically and professionally mentor active-duty corpsman, train and assign duties.
- Designing and working jointly with Fed Fire and Fisher nurse educator on a layman overdose training and education program which will be implemented to active-duty fleet leaders 4th quarter of 2023 and ongoing.
Specialty Clinic Float Nurse
Captain James A. Lovell Federal Health Care Center
11.2019 - 11.2021
- Provided nursing leadership to the following clinics: Pulmonology, Neurology, Endocrinology, Rheumatology, Hematology/Oncology, Cardiology and Infectious Disease.
- Oversaw management and treatment of up to 30 specialized medicine veteran and or active duty patients daily while ensuring multidisciplinary team cohesion between providers.
- Developed patient education programs for multiple specialties including Rheumatology and Nephrology to ensure organizational metrics met.
- Managed collaborative efforts between primary care and specialized medicine ensuring warm handoffs and comprehensive transition of care
- Assigned by leadership to mentor leaders in sterile processing and emergency department both at current facility and neighboring VAMC.
Detail Deputy Chief
Edward Hines Jr, VA Hospital
03.2021 - 04.2021
- Hand selected by executive leadership for 30-day detail to assist neighboring Veterans Administration Medical Center during time of transition
- Led investigations on misconduct cases working closely with VISN human resources director, to ensure proper implementation of individualized performance and behavior improvement plans, having direct impact on functionality of department
- Mentored and coached both employees and management team by setting goals and ensuring success within 30 days.
- Enforced department and VHA procedures and policies as well as trained supervisors and deputy chief on these policies and procedures for consistency and follow through.
Detail Deputy Chief
Captain James A. Lovell Federal Health Care Center
03.2020 - 10.2020
- Successfully recruited, interviewed, and on boarded highly qualified sterile processing technicians and supervisors to fill 12 critical vacancies
- Developed and trained management team to implement practices to address employee relations issues, team building, and setting expectations for behaviors and processes
- Appointed as detail, by executive leadership team, during time of facility crisis and COVID, to provide direct leadership to 50 staff members between east and west campus to restore operations during time of shut down
- Led collaborative efforts with educator and RME coordinator to create competencies and skills training for all employees to include manufacturer guidelines and standard operating procedures
- Managed personnel both behaviorally and performance based to successfully initiate re opening of operations within less than 60 days of appointment, ensuring quality end product
- Led utilization of AAMI and IAHCSMM Standards department wide
- Instrumental in leading and implementing successful employee relations with programs such as Family Medical Leave Act and Reasonable Accommodations, Employee Assistance Program, Mentoring and personal and professional coaching
- Created and led an ongoing leadership training for the current supervisors and leads
- Led communication and success in meeting performance and behavior expectations according to the AFGE agreement as well as FHCC policy for staff level employee, supervisors, and the incoming permanent leadership team
- Decreased overtime from 800 hours to 80 hours over a 4-month period
- Created proposal and obtained approval for 13 additional Full-time positions to ensure quality of work and meet operational standards
- Conducted interviews to hire and on-board employees for new and existing open positions
- Created and implemented an on-call schedule for holidays and weekend coverage as well as added on a night shift for 24/7 hospital support
- Collaborate with surgery, GI, Dental and the command suite to build a bridge between units
- Completed several open action items such as leadership training and updating functional statements
- Decreased employee call offs in department from upwards of 5 a day to 1 on occasion.
Nursing Manager
Captain James A. Lovell Federal Health Care Center
11.2018 - 11.2019
- Managed operations of 14-bed emergency department to ensure high quality clinical nursing care serving veterans, active duty, and their dependents
- Achieved high proficiency of understanding of VA directives, Human resource policies and laws, NNU and AFGE rules and bylaws
- Implemented fast track to treat lower acuity patients effectively and efficiently as well introduction of nurse first program
- Implemented immediate bedding in emergency department to decrease patient wait times and door to doctor care from 30 min to 15 min
- Assigned nurse to educator role and able to immediately implement much needed clinical education to meet patient safety needs and standards
- Decreased number of patients who left without being seen due to wait times from average of 28 per month to 6 per month over two-month period
- Team lead on postmortem committee to help rewrite sop and standard CPRS documentation for all nursing hospital wide
- Developed SOP for immediate bedding and hold patients in emergency department, published on share point
- Worked with team to get communication boards for each room and perform patient rounding
- Collaborated with interdisciplinary teams and gave motivation team building presentation at clinical skills week for nurses as well as leaders.
Manager Operations
Northwestern Hospital
02.2018 - 11.2019
- Responsible for daily operations and leadership of 80 associates
- Created and implemented a professional development tool for nursing retention through the organizations clinical ladder which was then implemented system wide
- Closed the gap in open positions through innovative staffing and recruiting
- On boarded 28 new associates in a 7-month period
- Critical in the build and development of a progressive care unit that fell under the ICU leadership set to go live 1/2019
- Reviewed and wrote new nursing policies for the unit
- Mentored associates to build a highly engaged team through tools and resources based on organizational expectations and evidenced based practices
- Researched and created processes to decrease the throughput times in the ICU, decrease hospital acquired infections, increase patient and family satisfaction as well as associate satisfaction scores
- Member of the following committees: Organizational outcomes, chest pain, stroke, nursing leadership, new hire welcome and new residents
- Increased collaboration and collegiality between other departments and the ICU.
Registered Nurse
Northwestern Hospital
03.2008 - 11.2019
- Proficient in the care of patients on several drips, ventilated, traumatic injuries as well as minor care
- Rendered direct patient care, including stabilizing patients and determining course of action
- In charge nurse role oversaw ER department and team of multi-disciplinary professionals in high-volume, fast-paced environment
- Chair of professional nursing governance associate outcomes committee
- Cross trained as a case manager to better understand the role in order to assist in decreasing the rate of patient readmissions
- Served as a liaison between administration, patients, families, and staff to improve the overall patient experience and patient perception scores by 15% in 3 months.
Manager Nursing Operations
Northwestern Hospital
02.2014 - 08.2017
- Managed daily operations of a 24/7 free standing emergency department
- Led and mentored 50 plus associates consisting of nurses, technicians, administrative staff, and volunteers
- Maintained and environment of nursing excellence and diversity in a top 10 magnet hospital
- Increased retention rates through cultural change and team building
- Instrumental in leading and exceeding core quality results and measures such as left without being seen
- Member of the following councils: Safety, quality, chest pain, stroke manager, charge nurse, emergency leadership, operations, pediatric and patient advisory board
- Implemented immediate bedding and decreased nurse to patient ratio from 4:1 to 3:1 which directly had a positive impact on nursing and patient satisfaction decreasing door to bed time to less than 10 min
- Member of the project one EPIC planning, designing, and building of the new medical records system implementation
- Responsible for recreating and maintaining fiscal year budget
- Assisted in a research project resulting in approval and implementation of two full time respiratory therapists
- Successfully mentored and trained individuals for charge nurse role
- Conducted employee touch base sessions, mid-year and annual reviews, disciplinary action plans and recognition
- Assured department adhered to joint commission and IDPH standards and requirements
- Created and successfully implemented hospital wide bedside nurse reporting and hand off process.
Registered Nurse Organ Transplant-Charge Nurse
University Hospital Cincinnati
05.2005 - 12.2008
Registered Nurse
ST. Elizabeth Hospital
05.2005 - 06.2006
Education
Master of Science - Nursing Leadership And Organizational Development
North Park University
Chicago, IL 05.2015
Bachelor of Science - Nursing
University of Northern Kentucky
Highland Heights, Ky 05.2005
Bachelor of Science - Business Administration
University of Northern Colorado
Greeley, CO12.1995
Skills
- Leadership/Management Mentoring
- Mission, Vision, and Values Development
- Employee Retention and Team Building
- Quality Improvement
- Policy Implementation
- Strategic Management and Planning
- Fiscal Management
- Clinical Development
- Root Cause Analysis
- Legal Compliance
- Labor Relations
- Utilization Management
- Collaboration and Collegiality
- Recruit, Cerner, T-System, EPIC, Cognos, VATAS, TMS and CPRS, AHLTA
Certification
- VHA International Coaching Federation Certification completion 12/2023
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Basic Life Support
- Trauma Nurse Core Course
- Emergency Communication Registered nurse in Region 10 and 8
Timeline
Associate VHA Coach
National Veterans Center, Nvc
11.2022 - Current
Registered Nurse
Great Lakes Navy Base, Fisher Clinic
11.2021 - Current
Detail Deputy Chief
Edward Hines Jr, VA Hospital
03.2021 - 04.2021
Detail Deputy Chief
Captain James A. Lovell Federal Health Care Center
03.2020 - 10.2020
Specialty Clinic Float Nurse
Captain James A. Lovell Federal Health Care Center
11.2019 - 11.2021
Nursing Manager
Captain James A. Lovell Federal Health Care Center
11.2018 - 11.2019
Manager Operations
Northwestern Hospital
02.2018 - 11.2019
Manager Nursing Operations
Northwestern Hospital
02.2014 - 08.2017
Registered Nurse
Northwestern Hospital
03.2008 - 11.2019
Registered Nurse Organ Transplant-Charge Nurse
University Hospital Cincinnati
05.2005 - 12.2008
Registered Nurse
ST. Elizabeth Hospital
05.2005 - 06.2006
Master of Science - Nursing Leadership And Organizational Development
North Park University
Bachelor of Science - Nursing
University of Northern Kentucky
Bachelor of Science - Business Administration
University of Northern Colorado
- VHA International Coaching Federation Certification completion 12/2023
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Basic Life Support
- Trauma Nurse Core Course
- Emergency Communication Registered nurse in Region 10 and 8
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