Nia Harrell
Conyers,GA
Summary
Accurate Quality Assurance Specialist with 4 years of experience in Health care and Warehouse QA. Sound decision-making and performance analysis talents. Collaborates with groups or work independently with minimal supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Machine Operator
Briggs & Stratton
Stone Mountain, GA
06.2023 - Current
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Responded to and initiated proper corrections to process alarms.
Quality Assurance Inspector
Biolab
Conyers, GA
05.2022 - 03.2023
- Performed visual inspections of products to ensure product quality.
- Monitored production operations to identify potential problems with quality assurance.
- Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
- Developed standard operating procedures for quality control processes.
Customer Service Representative
3D & Z tax services
Phoenix, AZ
01.2017 - 04.2022
- Performed data entry for customer information
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from clients
- Created loan applications
- Responsible for tracking and maintaining inventory
- Responded to claim inquiries
- Resolved customer information and complaints.
Family Coach/ Case Manager
Maggie's Place
Phoenix, AZ
04.2021 - 02.2022
- Assisting pregnant homeless women in creating a stable home environment for themselves & unborn babies
- Developing individualized service plans
- Identifying Goals & developing action plans with the Residents
- Navigating Conflict resolution within the Group Homes between residents & also staff members
- Conducting surveys regarding program & state standards
- Case Management
- Data Entry
- Teaching Triple P Parenting Classes.
Senior Special Needs Caregiver, Behavioral Health Technician, Program Supervisor, Direct Service Professional
THE MENTOR NETWORK
Phoenix, AZ
01.2018 - 01.2021
- Implemented, and taught daily life skills including, but not limited to regular hygiene routines, daily chores etc
- Redirected poor behavior using positive reinforcement
- Worked with behavioral, occupational, speech therapists in order to set goals and assist client in meeting set goals
- Followed dietary needs per each client and administered medication on a regular basis
- Worked closely with client's family, communicating frequently to ensure care was up to par
- Taught client anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills, and functional living skills
- Assisted clients in scheduling visits, and outings and monitored effectiveness of activities
- Ensured proper and efficient documentation of all treatment plans, intervention and behaviors.
Senior Living Caregiver
PRIVATE CAREGIVER
Buckeye, AZ
01.2013 - 12.2018
- Observe, measure, and record patient data including intake, output, weight, and vital signs, and reported changed to the Resident Nurse, and Medical team
- Assisted Client with daily ambulation using a gait belt to prevent falling and other accidents, and regularly repositioning to relieve discomfort
- Cultivated amiable relationship with client resulting in strong overall client happiness and well-being
- Performed individual meal preparation with specific dietary needs or restrictions ensuring client health and satisfaction
- Assisted client with bathing, clothing, feeding, and performed light housekeeping duties
- Followed care plan, home regulations, and ensured safety practices were consistently implemented.
Senior Living Caregiver, Behavioral Health Technician
WINGS FOR LIFE ASSISTED LIVING FACILITY
Northhampton, PA
01.2007 - 12.2011
- Provided dedicated day-to-day care for 15 residents and assisted 9 residents with activities of daily living (ADL)
- Monitored residents vital signs and behavior, and reported any concerns to the assisted living administrator, preventing problems before they arose on several occasions
- Assisted residents with provision of fun, safe and engaging activities to ensure that their days are happy and fulfilling
- Provided dignified care to residents of both assisted living and memory care communities, including individuals living with all stages of Alzheimer's Disease
- Collaborated with other staff members to support resident care plans, working under the guidance of the multidisciplinary team to deliver memory care, physical care and psycho-emotional care optimizing resident quality of life
- Completed programs covering caregiving basics, including dementia, communication strategies, social engagement and physical care (e.g
- Lifting, bathing, and feeding support)
- Assisted Client with daily ambulation using a gait belt to prevent falling and other accidents, and regularly repositioning to relieve discomfort
- Mentored 5 new recruits through hands-on instruction and demonstration of essential caregiving tasks and responsibility maintain nursing home standards and quality patient care.
Education
Cosmetology School -
01.2006
GED -
01.2003
Skills
- Social Interaction
- Cognitive Support
- Interpersonal Relations
- Observation and Perceptiveness
- Finished Product Inspection
- Materials Inspection
- Detail Oriented
- Performance Monitoring
- Documentation and Reporting
- Quality Assurance
Certification
- First Aid Certification
- CPR Certification
Timeline
Machine Operator
Briggs & Stratton
06.2023 - Current
Quality Assurance Inspector
Biolab
05.2022 - 03.2023
Family Coach/ Case Manager
Maggie's Place
04.2021 - 02.2022
Senior Special Needs Caregiver, Behavioral Health Technician, Program Supervisor, Direct Service Professional
THE MENTOR NETWORK
01.2018 - 01.2021
Customer Service Representative
3D & Z tax services
01.2017 - 04.2022
Senior Living Caregiver
PRIVATE CAREGIVER
01.2013 - 12.2018
Senior Living Caregiver, Behavioral Health Technician
WINGS FOR LIFE ASSISTED LIVING FACILITY
01.2007 - 12.2011
Cosmetology School -
GED -
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