Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nia Herman

Houston,TX

Summary

A sharp motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support

Asurion
Houston, TX
12.2023 - Current
  • Technical support for mobile device network/hardware related issues (Android/Apple/IoT smart devices)
  • Assist customers in the claim filing process as well as sell Home Tech Protection for all tech protection needs.
  • Analyze tower data regarding Network Connection
  • Implemented and provided technical support for voice services and equipment.

Operator- Medical Records Clerk

ICA Cardiology PLLC
Houston , Tx
07.2022 - 03.2023
  • Responsible for managing and organizing patient electronic medical records
  • Advise patients on proper handling of records; secure distribution of patient records as requested
  • Manage daily schedule for all 5 Physicians using Athena
  • Medical billing demographics using EPIC.
  • Collaborated with coworkers to perform projects quickly and meet business goals.

Scheduling Coordinator

St.Joseph Medical Center
12.2021 - 07.2022
  • Coordinate and manage schedules for all Radiology, Breast Screenings, and DEXA scans.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Entered information into system to update status reports.

Education

Bachelor of Science - Cybersecurity & Information Assurance

Western Governors University
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12-2025

Bachelor of Science - Health Sciences

Tuskegee University
11-2021

Skills

  • Data Visualization technologies: Excel, Google Sheets
  • Proficient in MAC & Windows OS
  • Academic experience with Linux OS, SQL, TCP/IP networking, DNS, DHCP, and cable connectors
  • PC hardware/software knowledge
  • Technical Troubleshooting

Certification

CompTIA A+ (1/2 complete)

Timeline

Technical Support

Asurion
12.2023 - Current

Operator- Medical Records Clerk

ICA Cardiology PLLC
07.2022 - 03.2023

Scheduling Coordinator

St.Joseph Medical Center
12.2021 - 07.2022

Bachelor of Science - Cybersecurity & Information Assurance

Western Governors University

Bachelor of Science - Health Sciences

Tuskegee University

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Nia Herman