SAP
Nia Holman
East Orange,NJ
Summary
Organized Patient Service Representative with 5+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Patient Access Representative (Per Diem)
Overlook Hospital
Summit, NJ
10.2023 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Utilize EPIC system to document patient interactions
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Manage patient registration process ensuring accuracy of information.
- Maintained confidentiality of patient information in compliance with HIPPA regulations.
- Managed schedules for cardiology technicians, ensuring coverage and efficient allocation of service.
Patient Service Representative
Summit Health Urgent Care Health
Livingston, NJ
5 2021 - Current
- Register and schedule over 100 patients per day
- Room patients based off of symptoms and severity of each case
- Triage patients
- Screened Patients For COVID-19
- Communicate with staff regarding patients symptoms and test results
- Provide patients with lab results
- Transport patients to imaging
- Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
- Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Patient Account Representative/Scheduling Coordinator
Caduces Health
Jersey City, NJ
03.2019 - 04.2021
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheduled COVID-19 test and vaccines
- Screened Patients For COVID-19
- Communicate with office managers through email
- Scheduled colonoscopies, cat scans and procedures.
- Completes efficient and timely patient arrivals and registration functions
Patient Access Representative (Per Diem)
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn , NY
01.2017 - 02.2020
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Organized patient records and database to facilitate information storage and retrieval.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain insurance assistance.
- Entered patient data into the hospital’s electronic system.
- Triage Paitents
Intake Coordinator
One Call Care Diagnostics
02.2019 - 10.2019
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
- Faxed and emailed physicians orders
- Scheduled MRI's and CT scans
- Utilize Medical Terminology
- Interviewed patients to collect medical information and insurance information
- Faxed authorization letters
- Contacted other medical facilities to confirm medical history and prevent inaccurate diagnosis.
Customer Care Representative
ConnectiveRx
11.2016 - 01.2019
- Provided high level of quality control, eliminating downtime to maximize revenue
- Processed claims
- Assisted patients with certain medication FAQ's
- Provide copay assistance
- Communicated with certain pharmacies and insurance companies
- Verified patient information
- Interacted with nurses regarding adverse events
- Utilized Multiple Microsoft applications.
Ambulance Operator
Hendrick's Medical Transport
04.2012 - 12.2016
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Prioritized and organized tasks to efficiently accomplish service goals
- Used radio, telephone and computer system to update first responders with new information
- Communicated with other ambulance companies regarding specific routes.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ 09.2006 - 06.2010
Skills
SAP Knowledge
Quality assurance controls
EPIC, SAP and Athena knowledge
Microsoft Office expertise
High-volume call reception
Warm and cold call expertise
Document filing
Usage of EMR'S
Post-Discharge Care Coordination
SAP Knowledge
Software
EPIC
EMR'S
ATHENA
Timeline
Patient Access Representative (Per Diem)
Overlook Hospital
10.2023 - Current
Patient Account Representative/Scheduling Coordinator
Caduces Health
03.2019 - 04.2021
Intake Coordinator
One Call Care Diagnostics
02.2019 - 10.2019
Patient Access Representative (Per Diem)
New York Presbyterian Brooklyn Methodist Hospital
01.2017 - 02.2020
Customer Care Representative
ConnectiveRx
11.2016 - 01.2019
Ambulance Operator
Hendrick's Medical Transport
04.2012 - 12.2016
High School Diploma -
East Orange Campus High School
09.2006 - 06.2010
Patient Service Representative
Summit Health Urgent Care Health
5 2021 - Current