Nia Howard
Henderson
Summary
Proven team collaborator and customer service expert from Kneaders Bakery, adept at cash handling and fostering positive guest experiences. Excelled in reducing discrepancies, enhancing productivity, and ensuring safety. Demonstrates strong work ethic, attention to detail, and a commitment to excellence, significantly contributing to repeat business and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier
Kneaders Bakery
04.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Prepared Foods Team Member
Whole Food Market
08.2023 - 02.2024
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
Education
Associate Of Arts - Art
College of Southern Nevada
Las Vegas, NVSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash register operation
- Written and verbal communication
- Order taking
- Product restocking
- Refunds and exchanges
Timeline
Cashier
Kneaders Bakery
04.2024 - 12.2024
Prepared Foods Team Member
Whole Food Market
08.2023 - 02.2024
Associate Of Arts - Art
College of Southern Nevada
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