Nia Hughes
Oakland,CA
Summary
My name is Nia Hughes. I'm a highly motivated individual with caring and friendly customer service experience of over four years in retail sales and also food and beverage. Progressed from hostess to server in a short period of time, learning to money management while being customer focused in a fast paced environment. Along with my experience in being an entry level security guard obtained with active care and one year of experience. To observe, record and report irregularities, Along with securing the inside and outside premises of the facility and maintaining a safe environment for employees and customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cargo Analyst
USPS
Oakland
11.2024 - Current
- Pulling and pushing heavy equipment
- Standing for long periods of time
- Stacking packages up to 80 pounds
- Scanning and storing packages in proper storage
- Organizing and storing containers
- Scanning postal barcodes and saving data into pos system
- Aerial Operations
Security flex officer
Gardaworld Security company
06.2023 - 10.2024
- Ensuring the facility is secured with proper services to protect the people and property
- Reported safety concerns and safety breaches through written and verbal reports
- Answered questions and assisted guest and staff
- Monitored and investigated suspicious and unusual activity
- Resolved conflicts among staff and guest
- Standing for long periods of time along with foot patrol around property
- Conflict management
Seasonal sales associate
Macys
11.2023 - 02.2024
- Stocking interior of store
- Greeting and assisting customers
- Providing product information
- Processing transactions in a timely fashion
- Organizing retail in proper manner
- Packaging online products
- Restocking cash register area with bags along with safely placing security tags
- Maintained knowledge of sales and promotions
Server/hostess
Dennys
06.2022 - 08.2023
- Stocking
- Daily cleaning
- Ensured optimal quality experience by seating guests, taking orders, serving dishes, and removing dining ware promptly
- Negotiated resolved customer concerns
- Money handling
- Handling online orders with pos system
- Making beverages, coffee, and milkshakes
Education
High school diploma - undefined
Opportunity Academy
Skills
- Integrity
- Teamwork
- Dependability
- Problem solving
- Adaptability
- Critical thinking
- Willingness to learn
- Initiative
- Resilience
- Ability to overcome challenges
- Ability to take criticism
- Oral and written communication
- Hospitality
- Active listening
- Conflict resolver
Certification
- BSIS Guard card
- Teen mental health certification
- CPR certification
- OSHA 10 certified
- Sexual harassment and abusive conduct prevention training completion certificate
- Food handlers certificate of completion
Language
Fluent English
Basic Spanish
Timeline
Cargo Analyst
USPS
11.2024 - Current
Seasonal sales associate
Macys
11.2023 - 02.2024
Security flex officer
Gardaworld Security company
06.2023 - 10.2024
Server/hostess
Dennys
06.2022 - 08.2023
High school diploma - undefined
Opportunity Academy