Nia Ingram

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
• Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
• Promoted a safe environment for guests by consistently monitoring alcohol consumption patterns and intervening when necessary.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

-Beverage Preparation: Skillfully prepared a variety of coffee beverages, cocktails, and other drinks according to standard recipes, ensuring quality and consistency in every order.

-Inventory Management: Assisted in inventory control, restocking supplies, and maintaining cleanliness and organization of the bar and coffee station.

-Customer Service: Provide excellent customer service in a fast paced environment, ensuring customer satisfaction through attentive service and prompt resolution of issues