NIA ISAAC
Rockwall,TX
Summary
A dedicated Aircraft Records Specialist with strong analytical skills and a meticulous approach to record-keeping. Proven ability to ensure compliance with regulatory requirements and maintain accurate, up-to-date records. Recognized for effective team collaboration, adaptability to changing needs, and consistently delivering high-quality results. Proficient in data management, documentation standards, and utilizing aviation software systems.
Overview
9
9
years of professional experience
Work History
Aircraft Records Analyst
L3 Technologies
01.2023 - Current
- Implemented process improvements that streamlined record-keeping tasks, allowing more time to focus on strategic initiatives and proactive maintenance planning.
- Developed strong relationships with stakeholders such as manufacturers, vendors, and regulators to facilitate efficient communication regarding aircraft records matters.
- Supported continuous improvement efforts within the organization by participating in process reviews and recommending adjustments as needed.
- Trained new hires in company procedures and best practices related to aircraft record-keeping, contributing to a knowledgeable workforce that consistently meets performance expectations.
- Contributed to cost savings initiatives through effective tracking and analysis of maintenance trends and resource usage.
- Improved overall safety and reliability of aircraft fleet through meticulous management of maintenance records and scheduling.
- Conducted research and analysis to determine current and future SAP trends.
- Managed maintenance recordkeeping, consistently documenting repair actions to support effective preventive strategies.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Reduced misplaced documents by maintaining a well-organized record storage area.
- Coordinated with IT personnel to troubleshoot issues related to electronic record storage systems, ensuring minimal downtime due to technical difficulties.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
Chipotle Mexican Grill
02.2019 - Current
- Credit cards, checks, gift cards, and coupons were all processed by me
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Used cash registers and POS systems to request and record customer orders and compute bills
- Helped customers by answering their questions and completing their requests
- Trained team members to work as cashiers in accordance with company policies and procedures
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Increased sales and customer satisfaction by keeping checkout areas clean and organized
- Answered questions about store policies and concerns to support positive customer experiences
- Am in charge of issuing receipts, refunds, change, and tickets
- Customers received directions and recommendations from me
- Helped customers get discounts by verifying the validity of coupons and applying credits to orders
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Clothes Mentor
08.2017 - 08.2018
- Suggested the best merchandise based on the needs and desires of the customer
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Provided product and service information to customers
- Organized displays and stocked shelves to draw customers' attention to specific items
- Used upselling techniques and offered product and service consultations
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in enrolling in loyalty programs and submitting paperwork
Crew
Raising Cane's
07.2015 - 08.2017
- Was in charge of training, data collection, and evaluation of trainee performance
- I'm learning to work in a group (teamwork)
- I'm following the job description and completing tasks
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about company promotions to increase sales
- Trained as cashier and provided backup coverage to ensure that customers received the best possible service
- Earned customer loyalty by interacting with them in a friendly manner and remembering their orders
- Provide information about products and business logistics through phone calls and customer interactions
- Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change
- I'm making use of a register system
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Learned [Job title] and [Job title] roles to provide skilled assistance to other sections during slow customer periods
Education
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Southern New Hampshire University
Manchester, NH01.2022
HIGH SCHOOL -
The Colony High School
The Colony, TX01.2017
Skills
- Computer literate
- Customer direction
- Cash drawer balancing
- Coupons and gift cards
- Excellent verbal communication
- Customer service
- Cash Handling
- Cleaning and sanitizing
- Store merchandise handling
- Cash register operations
- POS proficiency
- Cash handling policies
- Store cleanliness and appearance
- Product or Service upselling
- Customer needs assessment
- Credit card authorizations
- Refunds and exchanges
- Receipt and refund issuance
- Cleanliness
- Good telephone etiquette
- Order bagging
- Time management skills
- Multi-tasking ability
- Friendly demeanor
- Customer service excellence
- Business Administration
- MS Office
- Strong Communication Skills
- Customer service focus
- Critical Thinking Capacity
- Teamwork orientation
- Organizational abilities
- Software Familiarity
- Process improvement knowledge
- Knowledge management
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Data Entry
- Audit Documentation
- Analytical Thinking
- Goal Setting
- Professionalism
- Quality Control
- Adaptability
- Compliance Reporting
- Records Management
- Teamwork and Collaboration
- Records classification
- Secret security clearance
References
- Dominique Gambles, General Manager, Chipotle Mexican Grill, 3118 I-30 Frontage Rd., Greenville, TX, 75402, 903-455-0444
- Jackie White, Store Manager, Clothes Mentor, 2890 Craig Dr. #130, Mckinney, TX, 75057, 972-439-1678
- Paul Oltmann, General Manager, Raising Cane's, 3851 Plano Pkwy., The Colony, TX, 75056, 214-494-6291
Timeline
Aircraft Records Analyst
L3 Technologies
01.2023 - Current
Cashier
Chipotle Mexican Grill
02.2019 - Current
Sales Associate
Clothes Mentor
08.2017 - 08.2018
Crew
Raising Cane's
07.2015 - 08.2017
HIGH SCHOOL -
The Colony High School
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Southern New Hampshire University
Similar Profiles
Jaheim McdowallJaheim Mcdowall
Sales Manager at L3 TechnologiesSales Manager at L3 Technologies
SHELLEY GuardadoSHELLEY Guardado
Engineering Administrative Coordinator at L3 TechnologiesEngineering Administrative Coordinator at L3 Technologies
Patrick DurbinPatrick Durbin
Director Program Management at L3 Harris TechnologiesDirector Program Management at L3 Harris Technologies