Summary
Overview
Work History
Education
Skills
Timeline
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Nia Jackson

Chicago,IL

Summary

Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Advocate Lutheran General Hospital
Park Ridge, IL
06.2024 - Current
  • Handled sensitive information in a confidential manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

ABA Behavior Tech

Caravel Autism Health
Chicago, IL
01.2021 - 05.2024
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Encouraged positive behavior by providing rewards or praise for desired behaviors.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.

Customer Service Associate

Walmart
Skokie, IL
03.2017 - 12.2020
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Handled cash register operations accurately during peak times.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.

Education

High School Diploma -

Senn High School
Chicago, IL
06-2018

Skills

  • Communication skills
  • Problem solving
  • Time management
  • Attention to detail
  • Microsoft Office
  • Team collaboration

Timeline

Front Desk Receptionist

Advocate Lutheran General Hospital
06.2024 - Current

ABA Behavior Tech

Caravel Autism Health
01.2021 - 05.2024

Customer Service Associate

Walmart
03.2017 - 12.2020

High School Diploma -

Senn High School

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