Nia Jeremiah

•Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
•Document all inquires, requests, resolutions, and follow-up tasks
•Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
•Display a courteous and empathetic attitude to all customers
•Perform research to answer customer inquiries and requests
•Grow existing customer accounts through exceptional customer service
•Meet quantitative performance metrics as outlined

•Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•Providing phone, chat and email support; working closely with customers and shipping companies to resolve any order issues that may come up
•Described product to customers and accurately explained details and care of merchandise.
•Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

•Created and maintained detailed database to develop promotional sales.