Summary
Overview
Work History
Education
Skills
References
Timeline
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Nia Johnson

Greensboro,NC

Summary

Strategic Business Management Consultant recognized for high productivity and efficiency in task completion. Skilled in strategic planning, process improvement, and risk management, with a strong ability to deliver innovative solutions. Excel in communication, leadership, and problem-solving, ensuring successful project outcomes and stakeholder satisfaction. Committed to driving organizational success through effective management practices.

Overview

5
5
years of professional experience

Work History

Business Management Consultant

Cogent Analytics
Greensboro, NC
11.2022 - 03.2025

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  • Coordinated between multiple teams across different locations in order to ensure successful completion of projects.
  • Researched current industry trends in order to provide customers with up-to-date information about their competitive environment.
  • Evaluated existing marketing strategies and developed new approaches to increase sales performance.
  • Schedule appointments and meetings for Chief Executive Officers and Business owners.

Customer Service Representative

Adapt Health
High Point, NC
08.2021 - 11.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assist patients with knowledge of medical equipment and supplies.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Office Assistant

Board of Elections, Guilford County
Greensboro, NC
08.2020 - 07.2021
  • Educate locals of the voting process.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Provide excellent service through answering phones.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Inventory Specialist

Industry of the Blind
Greensboro, NC
06.2020 - 08.2020
  • Responsible for package and labeling.
  • Organized regular cycle counts to identify any potential issues early on.
  • Coordinated with vendors to ensure timely delivery of goods.
  • Responded promptly to requests from customers regarding product availability.
  • Performed root cause analysis of variances between actual vs expected results.
  • Maintained accurate and up-to-date inventory records.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.

Education

Advanced Diploma -

Heritage High School
Newport News, VA
01.2015

Skills

  • CNA Level1 Certified
  • SEIMS
  • Microsoft Office
  • Google
  • IOS Software
  • Financial reporting
  • Sales strategy
  • Data analysis
  • Customer service
  • Team coordination
  • Effective communication
  • Process improvement
  • Problem solving
  • Organizational development

References

References upon request

Timeline

Business Management Consultant

Cogent Analytics
11.2022 - 03.2025

Customer Service Representative

Adapt Health
08.2021 - 11.2022

Office Assistant

Board of Elections, Guilford County
08.2020 - 07.2021

Inventory Specialist

Industry of the Blind
06.2020 - 08.2020

Advanced Diploma -

Heritage High School