Nia Knowles
Fayetteville,GA
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
Work History
Flight Attendant
SkyWest
06.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Resolved passenger conflicts and medical emergencies during flights.
Dialysis Technician
DaVita
10.2021 - 05.2022
- Set up and operated dialysis machines for patients receiving treatment for kidney failure..
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
Front Desk Receptionist
Hilton
08.2019 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor In Aviation Administration - Aviation Management And Operations
Clayton State University
Clayton County, GaAssociate Of Business Administration - Business Administration
Georgia Military College
Milledgeville, GA08.2023
Diploma -
Whitewater High School
Fayetteville, GA05.2019
Skills
- Hospitality service expertise
- Emergency Procedures
- Interpersonal communications
- FAA Regulation
- Issue Resolution
- Administrative tasks
Timeline
Flight Attendant
SkyWest
06.2022 - Current
Dialysis Technician
DaVita
10.2021 - 05.2022
Front Desk Receptionist
Hilton
08.2019 - 10.2020
Bachelor In Aviation Administration - Aviation Management And Operations
Clayton State University
Associate Of Business Administration - Business Administration
Georgia Military College
Diploma -
Whitewater High School
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