Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nia Lee

Woodbridge,VA

Summary

Well-rounded associate committed to interacting with guests and resolving issues to propel customer satisfaction. Polished and tolerant when handling high-stress situations using appropriate responses. Super detail-oriented, efficient and effective when it comes to work. Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Culinary Assistant

Gaylord National Resort & Convention Center
09.2023 - Current
  • Demonstrated adaptability by quickly adjusting to changes in menu items or preparation methods as needed based on ingredient availability or seasonal trends.
  • Created food preparation sheets to present to cook team ranging from 5 to 4,000+ guests.
  • Managed event change logs ranging from 2-20 pages to prepare and update staff for meal changes.
  • Prepared HAACP logs.
  • Read through 300+ pages of event order distribution for hot and cold side menu items for kitchen.
  • Maintained composure and work quality while under stress to meet event order reading meeting timeline.
  • Communicated with lead cooks about last minute menu changes or POPUP event orders.
  • Collaborated with other culinary staff to maintain consistent quality across all menu offerings.
  • Corresponded with event managers on tidying of event orders, specifics for dietary challenges & final attendee counts.

Events Administrative Assistant

Gaylord National Resort & Convention Center
02.2023 - 09.2023
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Coordinated travel arrangements for 20+ guests and completed expense reports for travel reimbursement.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Assisted with the preparation and coordination of events, including ordering supplies, scheduling speakers, and managing event budgets.
  • Provided administrative support during the planning process by creating documents, researching venues, tracking deadlines.
  • Maintained accurate records of expenses related to each event such as catering costs, rental fees.

Front Desk Associate

Marriott
05.2022 - 02.2023
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Front Desk Agent

Massage Envy
01.2021 - 04.2022
  • Organized online bookings and processed online payments using Meevo.
  • Suggested membership programs for frequently returning customers.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.

Seasonal Sales Associate

Bath & Body Works
10.2021 - 01.2022
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.

Package Handler

FedEx
10.2021 - 01.2022
  • Picked products using RF scanner to fill orders.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.

Associate

Potbelly's Sandwich Shop
05.2019 - 09.2020
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Promoted to certified trainer after 6 months of hire due to strong leadership skills.

Education

Some College (No Degree) - Culinary Arts

Stratford University
Woodbridge, VA

High School Diploma -

Woodbridge High School
Woodbridge, VA
06.2020

Skills

  • Problem-Solving
  • Observant
  • Administrative Support
  • Event Coordination
  • Spreadsheet Development
  • Executive Presentation Development
  • Food Preparation
  • Menu Planning
  • Time Management
  • Ingredient Identification
  • Quality Assessment
  • Temperature Monitoring

Certification

  • Servsafe Certified - 2021

Timeline

Culinary Assistant

Gaylord National Resort & Convention Center
09.2023 - Current

Events Administrative Assistant

Gaylord National Resort & Convention Center
02.2023 - 09.2023

Front Desk Associate

Marriott
05.2022 - 02.2023

Seasonal Sales Associate

Bath & Body Works
10.2021 - 01.2022

Package Handler

FedEx
10.2021 - 01.2022

Front Desk Agent

Massage Envy
01.2021 - 04.2022

Associate

Potbelly's Sandwich Shop
05.2019 - 09.2020

Some College (No Degree) - Culinary Arts

Stratford University

High School Diploma -

Woodbridge High School

Similar Profiles

CREATE PROFILE
Nia Lee