Nia Lesane
Lawrenceville,GA
Summary
Experienced customer service professional with a proven track record of delivering exceptional support in fast-paced environments. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Strong ability to build rapport and maintain positive relationships with customers while maintaining a high level of professionalism and attention to detail. Committed to contributing to team success and enhancing the overall customer experience.
Overview
13
13
years of professional experience
Work History
Loaner Car Manager
Subaru of Gwinette
Duluth, GA
12.2023 - Current
- Provided leadership during times of organizational change or crisis situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Delegated work to staff, setting priorities and goals.
Sales Manager
Hennessey Lexus of Gwinnett
Duluth, GA
08.2017 - 11.2023
- Resolved customer complaints regarding sales and service.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Created and presented monthly reports to management on sales performance.
Receptionist
Hennessey Lexus of Gwinnett
Duluth, GA
07.2015 - 07.2017
- Coordinated with vendors for repairs and maintenance of office equipment.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Customer Service Manager
Wallmart
Chamblee, GA
10.2011 - 09.2014
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Associate of Science - Biology
Georgia State University
Atlanta, GA05-2025
Skills
- Flexible and adaptable
- Problem-solving
- Interpersonal communication
- MS office
- Teamwork and collaboration
- Multitasking Abilities
- Supervision and leadership
- Analytical and critical thinking
Timeline
Loaner Car Manager
Subaru of Gwinette
12.2023 - Current
Sales Manager
Hennessey Lexus of Gwinnett
08.2017 - 11.2023
Receptionist
Hennessey Lexus of Gwinnett
07.2015 - 07.2017
Customer Service Manager
Wallmart
10.2011 - 09.2014
Associate of Science - Biology
Georgia State University
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