Nia Lewis
St Louis,United States
Summary
US Citizen
Special Hiring Authority: United States Air Force
Federal Experience: Military
Clearance: Secret Inactive
Overview
14
14
years of professional experience
Work History
Risk Management Specialist
Wells Fargo
01.2024 - Current
- Led incident response efforts during crisis situations, coordinating resources effectively to minimize losses and protect the company''s reputation.
- Assisted in budgeting processes by providing forecasts on potential liabilities related to identified risks for more informed financial planning decisions.
- Worked closely with senior leadership to establish a strong risk culture within the organization, fostering an environment where employees feel empowered to raise concerns and contribute ideas for mitigating potential threats.
- Streamlined reporting processes for improved transparency in communicating key risks facing the organization at various levels of management.
- Evaluated third-party relationships for potential risks, conducting due diligence reviews and ongoing monitoring activities as needed.
IT Auditor
Heart 2 Heart Home Care
07.2017 - 05.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for 35 employees.
- Managed high levels of call flow and responded to 40 technical support needs.
- Configured hardware and granted system permissions to new employees.
- Performed network troubleshooting to isolate and diagnose common problems.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
IT Administrator
Esse Health
04.2015 - 02.2017
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed multi-site IT execution strategies, aligning work orders at 2 locations to effectively align available resources with historical service data.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
Dental Assistant
United States Air Force, USAF
10.2010 - 12.2014
- Performed general chair-side duties for officers general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted Officers , hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
Education
Cyber Security - Security+
Syracuse University
Syracuse, NYBachelor of Science - Information Technology
University of Guam
Mangilao, GU05.2013
Associate of Science - Dental Assisting
Allied College
Maryland Heights, MO01.2009
Skills
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Tablets Support
- Troubleshooting Network Issues
- Vulnerability Testing
- SQL
- Microsoft Excel
- Risk Assessments
- Security Processes
Timeline
Risk Management Specialist
Wells Fargo
01.2024 - Current
IT Auditor
Heart 2 Heart Home Care
07.2017 - 05.2023
IT Administrator
Esse Health
04.2015 - 02.2017
Dental Assistant
United States Air Force, USAF
10.2010 - 12.2014
Cyber Security - Security+
Syracuse University
Bachelor of Science - Information Technology
University of Guam
Associate of Science - Dental Assisting
Allied College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Candice HuntsmanCandice Huntsman
Compliance Specialist at MonetaCompliance Specialist at Moneta