Hi, I’m
Nia Lingley
Las Vegas,NV
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Insurance adjuster position. Ready to help team achieve company goals.
Overview
18
years of professional experience
Work History
Spring Hills Assisted Living
Caregiver
2020.01 - Current (4 years & 8 months)
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored progress and documented patient health status changes to keep care team updated.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Trained new caregivers in agency policies and proper methods to meet clients' needs.
- Developed rapport to create safe and trusting environment for care.
Family First Life
Insurance Agent
2022.02 - 2022.05 (3 months)
Job overview
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Obtained underwriting approval by completing application for coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed risk factors to recommend appropriate coverage levels.
- Negotiated contracts and terms of sale with potential customers.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Capital One
Risk Management Coordinator
2007.12 - 2019.09 (11 years & 9 months)
Job overview
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Arranged risk management team meeting by preparing materials, updating calendars and setting up conference spaces.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Handled settlement claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control default risks.
Academy Collection Services
Collections Agent
2005.06 - 2007.05 (1 year & 11 months)
Job overview
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
- Investigated accounts with balance errors using accounting software.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent accounts.
- Analyzed customer financial records to determine appropriate payment plan.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Education
Albert Powell , Yuba City, CA
High School Diploma
Skills
- Progress Documentation
- Care Plan Adherence
- HIPAA Compliance
- Incident Reporting
- COVID-19 Safety Policy
- Claims Management
- Internal Audits
- Risk Mitigation
- Root Cause Analysis
- Leadership Abilities
- Fraud Detection
- Customer Needs Assessment
- CRM Systems
- Insurance Knowledge
- Process Improvement
- Life Insurance
- Client Needs Analysis
- Quotes and Sales
- Final Expense Insurance
- Policy Writing
- Active Listening
- Critical Thinking
- Regulatory Compliance
- Settlement Management
- Advanced Oral and Written Communication Skills
- Strong Communication and Interpersonal Skills
- Payment Arrangements
- Authorize Payments
- Verify Data
- Collection Processes
- Customer Inquiries
- Fraudulent Claims Investigation
- Customer Experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Insurance Agent
Family First Life
2022.02 - 2022.05 (3 months)
Caregiver
Spring Hills Assisted Living
2020.01 - Current (4 years & 8 months)
Risk Management Coordinator
Capital One
2007.12 - 2019.09 (11 years & 9 months)
Collections Agent
Academy Collection Services
2005.06 - 2007.05 (1 year & 11 months)
Albert Powell
High School Diploma
Similar Profiles
Jason RobinsonJason Robinson
Activities Assistant at Spring Hills Assisted LivingActivities Assistant at Spring Hills Assisted Living
Sara MathewsonSara Mathewson
Server at Spring Hills Assisted LivingServer at Spring Hills Assisted Living
MARK FELIXMARK FELIX
Director of Housekeeping at Spring Hills Assisted LivingDirector of Housekeeping at Spring Hills Assisted Living