Nia Mark
South Bend,IN
Summary
Motivated Health Science graduate with over 7 years of experience in customer service and consultative sales. Strong foundation in healthcare support, patient communication, and technical knowledge. Proven success in fast-paced environments such as medical offices, dental clinics, and remote sales platforms. Demonstrates ability to learn complex product lines, communicate clinical benefits effectively, and build lasting relationships with clients and professionals. Actively pursuing opportunities in pharmaceutical sales, medical device sales, or orthopedic device sales where clinical understanding and persuasive communication skills are essential for driving success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales & Support Specialist
NexRep / Working Solutions
12.2024 - Current
- Represented brands like DRTV, TurboTax, QuickBooks, and Teladoc Health in remote sales and support roles.
- Supported Teladoc Health's patient intake process, ensuring accurate and timely data collection while maintaining HIPAA compliance.
- Provided consultative product education, technical troubleshooting, and up-sell strategies to optimize customer experience.
- Demonstrated performance metrics aligned with sales targets, client satisfaction, and regulatory standards.
- Held various customer service and sales positions while completing a Bachelor of Science in Health Science, demonstrating multitasking, time management, and communication excellence essential for success in healthcare sales.
Health Science Intern
River City Rollers
01.2025 - 05.2025
- Supported adaptive sports programming for individuals with disabilities, including the organization and execution of a wheelchair basketball tournament.
- Assisted in participant coordination, community outreach, and event planning to promote inclusion and awareness of adaptive sports.
- Gained hands-on experience in health promotion, disability support, and recreational therapy environments.
Customer Care Representative
ARISE
07.2022 - 12.2024
- Delivered multi-channel support for Agero roadside assistance, Home Depot customer inquiries, and Dick’s Sporting Goods order support.
- Maintained product knowledge across industries, showcased adaptability, and consistently achieved quality assurance goals.
Tax Support Assistant
Activus Connect
02.2022 - 04.2022
- Provided virtual assistance to clients during tax season, delivering excellent support in a high-pressure environment.
- Interpreted IRS information and provided accurate guidance.
Virtual Answering Assistant
AnywhereWorks
08.2021 - 12.2021
- Handled call answering, appointment scheduling, and message-taking for medical and legal offices.
- Demonstrated multitasking and HIPAA-compliant communication skills while supporting diverse professional practices.
Customer Service Representative
Sitel
10.2020 - 07.2021
- Delivered professional support for Cox Cable services, resolving customer inquiries and technical issues.
- Strengthened client satisfaction and retention through relationship management and solution-oriented service.
Customer Service Representative (Part-Time)
The Results Companies
02.2017 - 07.2020
- Provided support to customers for Dollar Tree and SNAP Benefits programs.
- Effectively managed high call volumes, demonstrated empathy, and followed regulatory guidelines.
- Multitasked while maintaining compliance with service standards and customer data privacy.
Dental Assistant / Shadowing Experience
L & L Dental
01.2014 - 01.2020
- Shadowed a licensed dentist while supporting all clinical activities, including chairside assistance, instrument sterilization, and patient care.
- Assisted with procedures, patient preparation, and post-care instructions.
- Maintained inventory and scheduled appointments, building a solid foundation in healthcare communication and coordination.
Education
Bachelor of Science - Health Science
Indiana University South Bend
South Bend, IN 08.2022 - 05.2025
Associate of Science - Social Science
T.A. Marryshow Community College
Grenada 08.2012 - 07.2014
Skills
B2B Sales
Territory Management
Quota Achievement
Medical Terminology
Product Training
CRM (Salesforce)
Cold Calling
Account Management
Sales Forecasting
Anatomy & Physiology
Pharmacology Basics
EMR Systems
HIPAA Compliance
FDA Regulations
undefinedCertification
CPR Certification
Accomplishments
- Collaborated with team of 3 in the development of Healthy Body Healthy Mind Program
Timeline
Health Science Intern
River City Rollers
01.2025 - 05.2025
Sales & Support Specialist
NexRep / Working Solutions
12.2024 - Current
Bachelor of Science - Health Science
Indiana University South Bend
08.2022 - 05.2025
Customer Care Representative
ARISE
07.2022 - 12.2024
Tax Support Assistant
Activus Connect
02.2022 - 04.2022
Virtual Answering Assistant
AnywhereWorks
08.2021 - 12.2021
Customer Service Representative
Sitel
10.2020 - 07.2021
Customer Service Representative (Part-Time)
The Results Companies
02.2017 - 07.2020
Dental Assistant / Shadowing Experience
L & L Dental
01.2014 - 01.2020
Associate of Science - Social Science
T.A. Marryshow Community College
08.2012 - 07.2014
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