Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nia Martinez

Englewood,CO

Summary

Nia is in Englewood, would have a short commute to Wheat Ridge, has handled medical records, is adept with the MS Office suite and in-house software, and has worked in a call center handling over 200 calls per day. She's handled calls that required troubleshooting, has adhered to HIPAA, and met deadlines, has worked in fast-paced offices, has a strong work ethic, and has been entering and correcting customer data/demographics. She's a friendly and dedicated team player, is a capable multitasker, has excellent time management skills, and is a courteous and well-mannered customer service advocate. Skilled in bookkeeping, accounting, and auditing with background in managing accurate financial records and preparing reports. Known for strong analytical skills and ability to improve processes leading to increased efficiency. Demonstrated success in reconciling accounts and ensuring compliance with financial policies. Committed to maintaining confidentiality of financial data and contributing to team success through hard work and attention to detail.

Overview

7
7
years of professional experience

Work History

Office Assistant

Bergan Realty
Englewood Cliffs, CO
08.2023 - Current
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Assisted in the development and implementation of office policies and procedures.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered phone calls and directed them to appropriate personnel.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Prepared and processed payroll.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Office Admin. Assistant (Contract)

Ritsema Law
Denver, CO
04.2023 - 07.2023
  • Used MS Office on a daily basis for Excel spreadsheets, Outlook, and Word.
  • Handled medical records within TotalOffice, and adhered to HIPAA.
  • Worked with legal documents and maintained confidentiality.
  • Handled all inbound calls and made outbound calls to clients.

Customer Service Representative

Navy Federal Credit Union
Portsmouth, VA
05.2022 - 03.2023
  • Resolved customer issues and managed customer accounts.
  • Conducted customer service surveys and worked in an inbound call center.
  • Responded to customer inquiries and issues.
  • Responsible for troubleshooting applications for the end-user.

Front Desk Receptionist

Massage Envy
Jacksonville, FL
09.2021 - 03.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered customer data into room system and updated information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests and engaged in pleasant conversations while managing check-in process.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Receptionist

Kathys Table
Jacksonville, FL
08.2019 - 11.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Reconciled or entered report discrepancies found in financial records.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.

Receptionist

Duke Brothers Oriental Rug & Carpet Cleaning
Norfolk, VA
01.2018 - 03.2019
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained building security by monitoring the logbook and issuing visitor badges.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Reported on financial results including balance sheets, income statements, cash flow statements.

Receptionist

Windish RV
Lakewood, CO
01.2018 - 02.2019
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.

Education

Assoc. - Computer Science

Red Rocks Community College
04.2025

High School diploma -

McLain Community High School

Skills

  • Medical Records Management
  • MS Office Suite
  • Customer Service
  • Data Entry
  • Troubleshooting
  • File management
  • Multitasking
  • Time management
  • Customer service
  • Problem solving
  • Outgoing mail preparation
  • Bookkeeping software

Timeline

Office Assistant

Bergan Realty
08.2023 - Current

Office Admin. Assistant (Contract)

Ritsema Law
04.2023 - 07.2023

Customer Service Representative

Navy Federal Credit Union
05.2022 - 03.2023

Front Desk Receptionist

Massage Envy
09.2021 - 03.2022

Receptionist

Kathys Table
08.2019 - 11.2021

Receptionist

Duke Brothers Oriental Rug & Carpet Cleaning
01.2018 - 03.2019

Receptionist

Windish RV
01.2018 - 02.2019

Assoc. - Computer Science

Red Rocks Community College

High School diploma -

McLain Community High School